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Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
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Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
This helpdesk category is designed to facilitate the careful review and handling of requests for software exceptions to compliance with our security standards.
Unforeseen events can have significant impacts on our college's operations, whether due to natural disasters, technology failures, human errors, or other emergencies. Our Business Continuity and Disaster Recovery (BC/DR) support is designed to assist with planning, implementing, and maintaining strategies to ensure the resilience and continuity of our essential functions.
The VCCS (Virginia Community College System) intranet, colloquially known as "buzz2," is a key internal platform for collaboration and information sharing within the community college system.
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.
This helpdesk category is your dedicated resource for all matters related to printers and scanners.
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The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
Promethean boards represent the cutting edge of interactive learning technology in our classrooms, offering an array of features to enhance engagement, collaboration, and creativity.
Adjustments to user access permissions based on new roles or responsibilities, hardware and software reallocations, email or data migrations, and any other necessary technological modifications due to internal transitions.
This helpdesk category is devoted to support for all things related to Brainfuse Online Tutoring. Whether you are a student encountering difficulties accessing a tutoring session, a faculty member interested in integrating Brainfuse into your course, or a staff member looking for information about our tutoring offerings.
This helpdesk category is specifically designated for the urgent reporting and handling of any incidents related to viruses or security breaches within our college's systems or networks.
Routing and switching are at the heart of our college's network, enabling the seamless flow of data between devices, systems, and external networks. This helpdesk category offers specialized support for all your routing and switching needs, ensuring optimal performance, reliability, and security.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.