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In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.


Request copies of your faculty's transcripts through the Human Resource Department


This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.


Issue not listed? Click here to open a ticket for non-listed issues.


This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.


This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college


The VCCS (Virginia Community College System) intranet, colloquially known as "buzz2," is a key internal platform for collaboration and information sharing within the community college system.


SIS

The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.


HCM

HCM is our Human Capital Management system.


Routing and switching are at the heart of our college's network, enabling the seamless flow of data between devices, systems, and external networks. This helpdesk category offers specialized support for all your routing and switching needs, ensuring optimal performance, reliability, and security.


Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.


Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.


Issue not listed? Click here to open a ticket for non-listed issues.


As part of our ongoing effort to enhance the educational experience, our institution supports the integration of third-party tools within the Canvas Learning Management System. These tools can provide specialized functionalities, ranging from plagiarism checkers to interactive learning modules, enriching both teaching and learning.


Mountain Empire Community College requires all employees to conduct a pre-employment background check. Please fill out the information including First and last Name, and email address. The Human Resource department will send the authorization form to the prospective employee to approve. Once the results come back, Human Resources will review the results and forward them back to you.


Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.


This helpdesk category is designed to facilitate the careful review and handling of requests for software exceptions to compliance with our security standards.


This helpdesk category is your dedicated resource for all matters related to printers and scanners.


Conference Call Assistance (Zoom, Teams, etc.)


Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.


Digital signs, strategically located across campus, offer dynamic platforms for displaying announcements, events, reminders, and other pertinent information to the college community. If you're looking to get your message on these screens, submit a helpdesk ticket with all the required information.


Monitoring and alerting form a proactive approach to maintaining the stability and health of our college's IT infrastructure, applications, and services. This helpdesk category is designed to assist with the setup, tuning, analysis, and response to monitoring and alerting needs, fostering resilience, responsiveness, and awareness.


Unforeseen events can have significant impacts on our college's operations, whether due to natural disasters, technology failures, human errors, or other emergencies. Our Business Continuity and Disaster Recovery (BC/DR) support is designed to assist with planning, implementing, and maintaining strategies to ensure the resilience and continuity of our essential functions.