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eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Connect with an IT technician to determine the best technology solutions for their needs.
This helpdesk category is your dedicated resource for all matters related to printers and scanners.
This procedure outlines the steps for securely transferring a former employee’s OneDrive\Email access to a new hire.
Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.
Conference Call Assistance (Zoom, Teams, etc.)
Issue not listed? Click here to open a ticket for non-listed issues.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
The VCCS (Virginia Community College System) intranet, colloquially known as "buzz2," is a key internal platform for collaboration and information sharing within the community college system.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
This helpdesk category is specifically designated for the urgent reporting and handling of any incidents related to viruses or security breaches within our college's systems or networks.
AIS is the financial management system for VCCS and is the primary tool for recording financial transactions such as general ledger journal entries, deposits, accounts payable, procurement transactions, asset transactions, etc. It is the source system for financial data for the VCCS.
System servers provide the foundational infrastructure for our college's IT services, applications, and data storage. This helpdesk category is aimed at offering specialized support for all your system server-related requirements, ensuring consistent performance, security, and availability.
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.