My Recently Visited Services
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Have a question about SSDL that doesn't deal with offering or borrowing a course? Click here for General SSDL questions and services.
The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Issue not listed? Click here to open a ticket for non-listed issues.
Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Connect with an IT technician to determine the best technology solutions for their needs.
This helpdesk category is your point of contact for all computer hardware issues.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
SL (Secure Sockets Layer) certificates play an essential role in securing our college's online communications, websites, and services. They help encrypt data in transit and authenticate the identities of servers and clients. This helpdesk category provides specialized support for all aspects of SSL certificate management, ensuring integrity, trustworthiness, and compliance.
Did something "break"? Is it not working as it should? Submit a ticket here!
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
Embracing modern technology in education is essential for creating engaging and effective learning experiences. Our Faculty Technology Training Assistance is dedicated to supporting faculty members in the utilization of various hardware and software tools within their courses.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.