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Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
SL (Secure Sockets Layer) certificates play an essential role in securing our college's online communications, websites, and services. They help encrypt data in transit and authenticate the identities of servers and clients. This helpdesk category provides specialized support for all aspects of SSL certificate management, ensuring integrity, trustworthiness, and compliance.
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
Embracing modern technology in education is essential for creating engaging and effective learning experiences. Our Faculty Technology Training Assistance is dedicated to supporting faculty members in the utilization of various hardware and software tools within their courses.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.
This helpdesk category is your point of contact for all computer hardware issues.
Did something "break"? Is it not working as it should? Submit a ticket here!
Routing and switching are at the heart of our college's network, enabling the seamless flow of data between devices, systems, and external networks. This helpdesk category offers specialized support for all your routing and switching needs, ensuring optimal performance, reliability, and security.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
Firewalls play a crucial role in safeguarding our college's network, applications, and data by regulating inbound and outbound traffic based on predetermined security rules. This helpdesk category provides dedicated support for all aspects of firewall management, ensuring optimal security, performance, and compliance.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.
Have a question about SSDL that doesn't deal with offering or borrowing a course? Click here for General SSDL questions and services.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.