My Recently Visited Services

This service is to support and troubleshoot software applications.

Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.

Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device

mecc.edu, homecraftdays.org, mountainmusicschool.org

Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room

Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.

Have a question about SSDL that doesn't deal with offering or borrowing a course? Click here for General SSDL questions and services.

This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.


For information about MyMECC MFA, visit https://www.mecc.edu/mfa/

Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.

Student employment at Mountain Empire Community College is an important source of financial assistance for students.  Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.

Connect with an IT technician to determine the best technology solutions for their needs.

Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students

Don't see your teaching and learning issue listed? Submit a ticket here!

Issue not listed? Click here to open a ticket for non-listed issues.

Did something "break"? Is it not working as it should? Submit a ticket here!

This procedure outlines the steps for securely transferring a former employee’s OneDrive\Email access to a new hire.

Hyland - Perceptive Content (vendor - software solution) is our document management system solution. A repository for documents related to our student information system, human resources, procurement, and any other documentation that should be stored as part of Records Retention laws.

Digital signs, strategically located across campus, offer dynamic platforms for displaying announcements, events, reminders, and other pertinent information to the college community. If you're looking to get your message on these screens, submit a helpdesk ticket with all the required information.

The VCCS (Virginia Community College System) intranet, colloquially known as "buzz2," is a key internal platform for collaboration and information sharing within the community college system.

Conference Call Assistance (Zoom, Teams, etc.)

The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.

Routing and switching are at the heart of our college's network, enabling the seamless flow of data between devices, systems, and external networks. This helpdesk category offers specialized support for all your routing and switching needs, ensuring optimal performance, reliability, and security.

This helpdesk category is devoted to support for all things related to Tutor.com. Whether you are a student encountering difficulties accessing a tutoring session, a faculty member interested in integrating Tutor.com into your course, or a staff member looking for information about our tutoring offerings.

The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.

Issue not listed? Click here to open a ticket for non-listed issues.