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Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
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Storage management ensures the optimal organization, allocation, and safeguarding of our college's valuable data assets. This helpdesk category is dedicated to assisting you with all aspects of storage management, from capacity planning to performance tuning and data backup.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Embracing modern technology in education is essential for creating engaging and effective learning experiences. Our Faculty Technology Training Assistance is dedicated to supporting faculty members in the utilization of various hardware and software tools within their courses.
Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.
Monitoring and alerting form a proactive approach to maintaining the stability and health of our college's IT infrastructure, applications, and services. This helpdesk category is designed to assist with the setup, tuning, analysis, and response to monitoring and alerting needs, fostering resilience, responsiveness, and awareness.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Adjustments to user access permissions based on new roles or responsibilities, hardware and software reallocations, email or data migrations, and any other necessary technological modifications due to internal transitions.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.
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This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
This helpdesk category is designed to facilitate the careful review and handling of requests for software exceptions to compliance with our security standards.
System servers provide the foundational infrastructure for our college's IT services, applications, and data storage. This helpdesk category is aimed at offering specialized support for all your system server-related requirements, ensuring consistent performance, security, and availability.
eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
This helpdesk category is specifically designated for the urgent reporting and handling of any incidents related to viruses or security breaches within our college's systems or networks.
Promethean boards represent the cutting edge of interactive learning technology in our classrooms, offering an array of features to enhance engagement, collaboration, and creativity.
As part of our ongoing effort to enhance the educational experience, our institution supports the integration of third-party tools within the Canvas Learning Management System. These tools can provide specialized functionalities, ranging from plagiarism checkers to interactive learning modules, enriching both teaching and learning.
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.
This helpdesk category is your dedicated resource for all matters related to printers and scanners.
Issue not listed? Click here to open a ticket for non-listed issues.