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Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Unforeseen events can have significant impacts on our college's operations, whether due to natural disasters, technology failures, human errors, or other emergencies. Our Business Continuity and Disaster Recovery (BC/DR) support is designed to assist with planning, implementing, and maintaining strategies to ensure the resilience and continuity of our essential functions.
Issue not listed? Click here to open a ticket for non-listed issues.
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
This helpdesk category is your point of contact for all computer hardware issues.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.
Issue not listed? Click here to open a ticket for non-listed issues.
Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
This helpdesk category is your centralized resource for all matters related to office moves.
Promethean boards represent the cutting edge of interactive learning technology in our classrooms, offering an array of features to enhance engagement, collaboration, and creativity.
In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.
eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
AIS is the financial management system for VCCS and is the primary tool for recording financial transactions such as general ledger journal entries, deposits, accounts payable, procurement transactions, asset transactions, etc. It is the source system for financial data for the VCCS.
The preservation, accessibility, and integrity of data are fundamental to our college's operations. This helpdesk category is committed to providing support for backup and restore requests, ensuring that valuable information is safely secured and can be efficiently recovered when needed.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.