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Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Adjustments to user access permissions based on new roles or responsibilities, hardware and software reallocations, email or data migrations, and any other necessary technological modifications due to internal transitions.
This procedure outlines the steps for securely transferring a former employee’s OneDrive\Email access to a new hire.
Unforeseen events can have significant impacts on our college's operations, whether due to natural disasters, technology failures, human errors, or other emergencies. Our Business Continuity and Disaster Recovery (BC/DR) support is designed to assist with planning, implementing, and maintaining strategies to ensure the resilience and continuity of our essential functions.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college.
This helpdesk category is your centralized resource for all matters related to office moves.
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
This helpdesk category is your point of contact for all computer hardware issues.
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
Monitoring and alerting form a proactive approach to maintaining the stability and health of our college's IT infrastructure, applications, and services. This helpdesk category is designed to assist with the setup, tuning, analysis, and response to monitoring and alerting needs, fostering resilience, responsiveness, and awareness.
This helpdesk category is devoted to support for all things related to Brainfuse Online Tutoring. Whether you are a student encountering difficulties accessing a tutoring session, a faculty member interested in integrating Brainfuse into your course, or a staff member looking for information about our tutoring offerings.
Embracing modern technology in education is essential for creating engaging and effective learning experiences. Our Faculty Technology Training Assistance is dedicated to supporting faculty members in the utilization of various hardware and software tools within their courses.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.