My Recently Visited Services
This helpdesk category is devoted to support for all things related to Brainfuse Online Tutoring. Whether you are a student encountering difficulties accessing a tutoring session, a faculty member interested in integrating Brainfuse into your course, or a staff member looking for information about our tutoring offerings.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.
System servers provide the foundational infrastructure for our college's IT services, applications, and data storage. This helpdesk category is aimed at offering specialized support for all your system server-related requirements, ensuring consistent performance, security, and availability.
Issue not listed? Click here to open a ticket for non-listed issues.
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
This helpdesk category is your centralized resource for all matters related to office moves.
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Don't see your teaching and learning issue listed? Submit a ticket here!
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
Issue not listed? Click here to open a ticket for non-listed issues.
This helpdesk category is your point of contact for all computer hardware issues.
Firewalls play a crucial role in safeguarding our college's network, applications, and data by regulating inbound and outbound traffic based on predetermined security rules. This helpdesk category provides dedicated support for all aspects of firewall management, ensuring optimal security, performance, and compliance.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Issue not listed? Click here to open a ticket for non-listed issues.
In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.
Issue not listed? Click here to open a ticket for non-listed issues.
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.