My Recently Visited Services
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.
Conference Call Assistance (Zoom, Teams, etc.)
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
Hyland - Perceptive Content (vendor - software solution) is our document management system solution. A repository for documents related to our student information system, human resources, procurement, and any other documentation that should be stored as part of Records Retention laws.
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
System servers provide the foundational infrastructure for our college's IT services, applications, and data storage. This helpdesk category is aimed at offering specialized support for all your system server-related requirements, ensuring consistent performance, security, and availability.
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
Did something "break"? Is it not working as it should? Submit a ticket here!
This helpdesk category is designed to facilitate the careful review and handling of requests for software exceptions to compliance with our security standards.
Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
The Database Support section provides assistance with all your data connection and management needs. Whether you're setting up Power BI connections, configuring Oracle connections, or need general help working with databases, our team is here to support you. Submit a request here for help with connecting to data sources, troubleshooting connection issues, or general database questions and guidance.
As part of our ongoing effort to enhance the educational experience, our institution supports the integration of third-party tools within the Canvas Learning Management System. These tools can provide specialized functionalities, ranging from plagiarism checkers to interactive learning modules, enriching both teaching and learning.