My Recently Visited Services
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
The VCCS (Virginia Community College System) intranet, colloquially known as "buzz2," is a key internal platform for collaboration and information sharing within the community college system.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Monitoring and alerting form a proactive approach to maintaining the stability and health of our college's IT infrastructure, applications, and services. This helpdesk category is designed to assist with the setup, tuning, analysis, and response to monitoring and alerting needs, fostering resilience, responsiveness, and awareness.
Promethean boards represent the cutting edge of interactive learning technology in our classrooms, offering an array of features to enhance engagement, collaboration, and creativity.
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
The preservation, accessibility, and integrity of data are fundamental to our college's operations. This helpdesk category is committed to providing support for backup and restore requests, ensuring that valuable information is safely secured and can be efficiently recovered when needed.
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
Conference Call Assistance (Zoom, Teams, etc.)
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Student employment at Mountain Empire Community College is an important source of financial assistance for students. Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.
Hyland - Perceptive Content (vendor - software solution) is our document management system solution. A repository for documents related to our student information system, human resources, procurement, and any other documentation that should be stored as part of Records Retention laws.
SL (Secure Sockets Layer) certificates play an essential role in securing our college's online communications, websites, and services. They help encrypt data in transit and authenticate the identities of servers and clients. This helpdesk category provides specialized support for all aspects of SSL certificate management, ensuring integrity, trustworthiness, and compliance.
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
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Issue not listed? Click here to open a ticket for non-listed issues.