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Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Connectivity is key in today's fast-paced educational environment. Our college offers robust wireless and wired networking solutions to keep you connected whether you're in the classroom, the library, or elsewhere on campus. This helpdesk category provides comprehensive support for all your networking needs.
This helpdesk category is your point of contact for all computer hardware issues.
Issue not listed? Click here to open a ticket for non-listed issues.
This helpdesk category is specifically designated for the urgent reporting and handling of any incidents related to viruses or security breaches within our college's systems or networks.
Zoom is a well-known video conferencing platform used for virtual meetings, webinars, and collaboration.
Promethean boards represent the cutting edge of interactive learning technology in our classrooms, offering an array of features to enhance engagement, collaboration, and creativity.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.
This helpdesk category is devoted to support for all things related to Brainfuse Online Tutoring. Whether you are a student encountering difficulties accessing a tutoring session, a faculty member interested in integrating Brainfuse into your course, or a staff member looking for information about our tutoring offerings.
Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.
The preservation, accessibility, and integrity of data are fundamental to our college's operations. This helpdesk category is committed to providing support for backup and restore requests, ensuring that valuable information is safely secured and can be efficiently recovered when needed.
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.
Don't see your teaching and learning issue listed? Submit a ticket here!
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
Issue not listed? Click here to open a ticket for non-listed issues.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.