My Recently Visited Services
Did something "break"? Is it not working as it should? Submit a ticket here!
This helpdesk category is specifically designated for the urgent reporting and handling of any incidents related to viruses or security breaches within our college's systems or networks.
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college.
Issue not listed? Click here to open a ticket for non-listed issues.
eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.
Issue not listed? Click here to open a ticket for non-listed issues.
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Hyland - Perceptive Content (vendor - software solution) is our document management system solution. A repository for documents related to our student information system, human resources, procurement, and any other documentation that should be stored as part of Records Retention laws.
Issue not listed? Click here to open a ticket for non-listed issues.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.
AIS is the financial management system for VCCS and is the primary tool for recording financial transactions such as general ledger journal entries, deposits, accounts payable, procurement transactions, asset transactions, etc. It is the source system for financial data for the VCCS.
Audio-visual technology enhances the teaching and learning experience by bringing content to life through sound and imagery. Our college is equipped with various AV tools, from projectors and sound systems to video conferencing equipment, all designed to foster engagement and comprehension.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.
In our commitment to innovative and flexible education, we offer HyFlex classroom technology, designed to facilitate simultaneous in-person and virtual teaching. This approach allows us to extend our educational reach, accommodating various learning preferences and needs.
Conference Call Assistance (Zoom, Teams, etc.)
SL (Secure Sockets Layer) certificates play an essential role in securing our college's online communications, websites, and services. They help encrypt data in transit and authenticate the identities of servers and clients. This helpdesk category provides specialized support for all aspects of SSL certificate management, ensuring integrity, trustworthiness, and compliance.
This helpdesk category is your point of contact for all computer hardware issues.