My Recently Visited Services
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.
Support for Canvas, Bookstore, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
Firewalls play a crucial role in safeguarding our college's network, applications, and data by regulating inbound and outbound traffic based on predetermined security rules. This helpdesk category provides dedicated support for all aspects of firewall management, ensuring optimal security, performance, and compliance.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
This helpdesk category is dedicated to providing comprehensive support for all things related to Microsoft Office 365.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.
Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.
This helpdesk category is your gateway to a wide range of training opportunities, including workshops, one-on-one sessions, online tutorials, and customized group training.
Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.
As part of our ongoing effort to enhance the educational experience, our institution supports the integration of third-party tools within the Canvas Learning Management System. These tools can provide specialized functionalities, ranging from plagiarism checkers to interactive learning modules, enriching both teaching and learning.
Storage management ensures the optimal organization, allocation, and safeguarding of our college's valuable data assets. This helpdesk category is dedicated to assisting you with all aspects of storage management, from capacity planning to performance tuning and data backup.
Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.
This helpdesk category is your dedicated resource for all matters related to printers and scanners.
This helpdesk category is your centralized resource for all matters related to office moves.
Conference Call Assistance (Zoom, Teams, etc.)
Issue not listed? Click here to open a ticket for non-listed issues.
This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college.
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Security vulnerabilities can pose significant risks to our college's information, systems, and networks. This helpdesk category is dedicated to the reporting, assessment, and remediation of security vulnerabilities that may impact our digital environment.
Issue not listed? Click here to open a ticket for non-listed issues.