My Recently Visited Services

Student employment at Mountain Empire Community College is an important source of financial assistance for students.  Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.

Support for Canvas, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device

The service is to request to make edits & changes to an employee's direct deposit.

Copy ID's, Service Indicators, Student Groups, and Page Roles.

The Helping Hand Award is a prestigious recognition within our organization, aimed at celebrating employees who go above and beyond in lending a helping hand to their colleagues.

Conference Call Assistance (Zoom, Teams, etc.)

This helpdesk category is your point of contact for all computer hardware issues.

State and federal tax withholding refers to the portion of your income that is automatically deducted from your paycheck by your employer and sent to the government to cover your income taxes. The amount withheld is determined by the information you provide on your W-4 form, including your filing status, number of dependents, and any additional amounts you request to be withheld. Accurate withholding ensures that you pay the correct amount of taxes throughout the year, reducing the likelihood of owing a large sum at tax time or receiving an unexpected refund. Employees can adjust their withholding by submitting a new W-4 form to their employer, which should reflect any changes in their personal or financial situation.

AIS Emails for Business Office Staff

Network cabling serves as the backbone of our college's communications and connectivity. This helpdesk category is dedicated to providing support for all your network cabling needs, whether for new installations, repairs, upgrades, or assessments.

Need secure access to college resources from off-campus? Click "Open Ticket" to request VPN access. Our helpdesk team will assist you in setting up and troubleshooting your VPN connection for reliable remote access.

This service provides access to the Telework Agreement Form.

This service is to request an increase in pay.

Routing and switching are at the heart of our college's network, enabling the seamless flow of data between devices, systems, and external networks. This helpdesk category offers specialized support for all your routing and switching needs, ensuring optimal performance, reliability, and security.

This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.

Issue not listed? Click here to open a ticket for non-listed issues.

This service is used to initiate the termimantion process.

The Higher Education Community Vendor Assessment Toolkit (HECVAT) is an essential component in evaluating the security controls and risk management practices of third-party vendors engaging with our college. If you are responsible for procuring or managing vendor services and require assistance with HECVAT, this helpdesk category is here to support you.

Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room

The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.

This service provides access to the Educational Assistance Request Form and allows employee to submit form.

This document serves as a faculty request for a multi-year appointment at MECC.

This service is used to provide HR with your alternate work schedule if applicable.

Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.