Technology Assistance

Click here for step by step instructions on adding student email to mobile device.

Contact your instructor with any Canvas issues.

• Getting into a Canvas Course

Do I need to complete the MandatoryTraining?
Yes, all new students must complete the Mandatory Training. Once completed, your courses will appear in Canvas:

• Training completed during the day: Courses will appear within a couple of hours.
• Training completed in the evening: Courses will appear by the next morning.

If you have completed the training and still do not have access to your courses, please submit a support ticket for assistance.

Need Help Accessing Your Books?
For assistance with accessing your books, please visit https://www.mecc.edu/mecc-bookstore-2. Unfortunately, the MECC Helpdesk is unable to assist with eBook access, so be sure to reach out to the bookstore for support.

• Click here to setup Wi-Fi on your iPhone or iPad.
• Click here to set up Wi-Fi on an Android device

Users will use their full VCCS email address as the username (example: jy60@email.vccs.edu) and their MyMecc password to log into Office 365 site (office.vccs.edu.) If the Office 365 login is not successful then please reset your MyMecc Password. Once the user resets his/her MyMecc password it will SYNC the password to work with the Office 365 Login.

If you're experiencing any issues completing your MECC application, our Admissions and Enrollment Services team is here to help! Visit us in person, call 276.523.7474 or email enroll@mecc.edu for assistance.

• Multi-Factor Authentication (MFA) - Setup
• What is Multi-Factor Authentication?

Click Here to download Respondus Lockdown Browser

• If you need to reset your MyMECC password, click here to be taken to the MyMECC portal.
  • Enter your "Username" and then press "GO"
  • The forgot password link will appear
  • 

• For further information, visit How to reset MyMECC Password

• Statement of Compliance Concerning Password Resets of the MyMECC

  According to FERPA standards §99.31 Identification and Authentication of Identity,  a student requesting their username either by phone, chat, or other remote means must provide required information to prove identity.

Student Email Accounts are not active until a student has enrolled in a class.

If SIS does not work; then user should RESET the MyMECC Password which will SYNC the systems. It takes up to a few hours for the systems to SYNC.

• Sign Up for Text Alerts
• Note: * Please do not include dashes "-" in the number. Example: 2765554444. While the MECC Text Message Alert service is free, your cellular phone service provider may charge a fee for receiving text messages. Please consult with your service plan provider before registering for this service.

• Tutoring or Tutor.com

  Students can access free tutoring from two sources.  One source is in-person or online from MECC's Learning Center. on the 2nd floor of Godwin Hall (G216).  To apply for free tutoring, complete the application here:  Mountain Empire Community College Student Support Services Application Survey (surveymonkey.com)

  The other source is free online tutoring with Tutor.com, available 24 hours a day.  Students can access Tutor.com from inside every course Canvas site.  Each student has time allotted to their own account.