Knowledge Base

Categories (12)

Accounts and Access

KB articles related to managing Network Accounts, MFA, Passwords, Affiliate Accounts, etc.
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Internet Connections

KB articles related to getting connected to the wifi, ethernet connections, or MECC VPN, etc
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Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing
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Email

Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.
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Collaboration and Storage

Services related to the collaboration of files and storage, including Box, Google Drive, VCCS Acryonyms, and VCCS Workspace.
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Computer Hardware and Software

Services for computer hardware, software, loaner equipment & Apple devices.
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Print, Copy, Scan

Get help with all things printing and printers on campus
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TV and Multimedia Services

Support for campus television, AV, multimedia services, and digital signage.
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Teaching, Learning, and Classroom

Training, HyFlex Information, Canvas Support, Classroom, and Lab Services
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Security

Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats
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Enterprise Applications and Reporting

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
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CCIT Process Documentation

CCIT Process Documentation, Planning, Policies, and Procedures.
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