Information Technology Support

Information Technology Requests

Categories (10)

Report an incident

Did something "break"? Is it not working as it should? Submit a ticket here!
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Technology Assistance (Students)

Canvas, Microsoft Office, MFA, Respondus, Text Alerts, Tutoring, Student Email Accounts, Wi-fi, Email
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Admin and Business

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
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Passwords and MFA (MECC Employees)

MECC and MyMECC Password and MFA Help
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Events

Goodloe - Homecraft Days - Graduation - Mountain Music School - etc.
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Communication and Collaboration

College Intranet - Website Changes - Conference Call Setup - Phone - Secure File Sharing - Digital Sign Requests
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Information Security

Request Exception to Compliance with Security Standards - Security Awareness - Virus or Security Breach - Security Alerts - Security Vulnerabilities
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Desktop and Mobile Computing

Audio Visual Support - Email - Buzz2 (VCCS Intranet/SharePoint) - Computer Hardware - Microsoft Office 365 (Employee and Student) - Office Moves - Printers/Scanners - Software and Application Support - Technology Training - VPN
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Infrastructure

Backup and Restore - Business and Continuity / Disaster Recovery - Cabling - Database Support - Firewall Support - Monitoring/Alerting - Routing and Switching - SSL Certificates - Storage Management - System Servers - Wireless / Wired Network
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Teaching and Learning

Canvas - Canvas Third Party Tool Integration Request - HECVAT Request - HyFlex Classroom Technology - Other Classroom Technology - Promethean Board - Respondus Lockdown Browser - SSDL: Borrow/Offer/Other - Technology Training - Tutor.com - Zoom
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