Information Technology Support

Admin and Business - Events - Communication and Collaboration - Information Security - Desktop and Mobile Computing - Infrastructure - Teaching and Learning

Categories (10)

Report an incident

Did something "break"? Is it not working as it should? Submit a ticket here!
Expand

Technology Assistance (Students)

Canvas, Microsoft Office, MFA, Respondus, Text Alerts, Tutoring, Student Email Accounts, Wi-fi, Email
Expand

Admin and Business

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
Expand

Passwords and MFA (MECC Employees)

MECC and MyMECC Password and MFA Help
Expand

Events

Goodloe - Homecraft Days - Graduation - Mountain Music School - etc.
Expand

Communication and Collaboration

College Intranet - Website Changes - Conference Call Setup - Phone - Secure File Sharing - Digital Sign Requests
Expand

Information Security

Request Exception to Compliance with Security Standards - Security Awareness - Virus or Security Breach - Security Alerts - Security Vulnerabilities
Expand

Desktop and Mobile Computing

Audio Visual Support - Email - Buzz2 (VCCS Intranet/SharePoint) - Computer Hardware - Microsoft Office 365 (Employee and Student) - Office Moves - Printers/Scanners - Software and Application Support - Technology Training
Expand

Infrastructure

Backup and Restore - Business and Continuity / Disaster Recovery - Cabling - Database Support - Firewall Support - Monitoring/Alerting - Routing and Switching - SSL Certificates - Storage Management - System Servers - Wireless / Wired Network
Expand

Teaching and Learning

Canvas - Canvas Third Party Tool Integration Request - HECVAT Request - HyFlex Classroom Technology - Other Classroom Technology - Promethean Board - Respondus Lockdown Browser - SSDL: Borrow/Offer/Other - Technology Training - Tutor.com - Zoom
Expand