Information Technology Support

Information Technology Requests

Categories (11)

Report an incident

Did something "break"? Is it not working as it should? Submit a ticket here!
Expand

Technology Assistance (Students)

Canvas, Microsoft Office, MFA, Respondus, Text Alerts, Tutoring, Student Email Accounts, Wi-fi, Email
Expand

Admin and Business

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
Expand

Passwords and MFA (MECC Employees)

MECC and MyMECC Password and MFA Help
Expand

Events

Goodloe - Homecraft Days - Graduation - Mountain Music School - etc.
Expand

Communication and Collaboration

College Intranet - Website Changes - Conference Call Setup - Phone - Secure File Sharing - Digital Sign Requests
Expand

Information Security

Request Exception to Compliance with Security Standards - Security Awareness - Virus or Security Breach - Security Alerts - Security Vulnerabilities
Expand

Desktop and Mobile Computing

Audio Visual Support - Email - Buzz2 (VCCS Intranet/SharePoint) - Computer Hardware - Microsoft Office 365 (Employee and Student) - Office Moves - Printers/Scanners - Software and Application Support - Technology Training - VPN
Expand

Infrastructure

Backup and Restore - Business and Continuity / Disaster Recovery - Cabling - Database Support - Firewall Support - Monitoring/Alerting - Routing and Switching - SSL Certificates - Storage Management - System Servers - Wireless / Wired Network
Expand

Teaching and Learning

Canvas - Canvas Third Party Tool Integration Request - HECVAT Request - HyFlex Classroom Technology - Other Classroom Technology - Promethean Board - Respondus Lockdown Browser - SSDL: Borrow/Offer/Other - Technology Training - Tutor.com - Zoom
Expand

Accessibility

Accessibility in education is vital for promoting diversity, equity, and inclusion within learning environments. By removing barriers to learning, accessibility ensures that every student has the opportunity to fully participate in educational activities and reach their potential.
Expand