Popular Services

Support for Canvas, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device


Did something "break"? Is it not working as it should? Submit a ticket here!


Secure deactivation of accounts, retrieval of college-owned equipment, archiving of necessary data, and ensuring all access permissions are revoked to protect college data and intellectual property.


Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.


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The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.


Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.


This helpdesk category is your point of contact for all computer hardware issues.


VPN

Need secure access to college resources from off-campus? Click "Open Ticket" to request VPN access. Our helpdesk team will assist you in setting up and troubleshooting your VPN connection for reliable remote access.


Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students


This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college


Adjustments to user access permissions based on new roles or responsibilities, hardware and software reallocations, email or data migrations, and any other necessary technological modifications due to internal transitions.


This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.


For information about MyMECC MFA, visit https://www.mecc.edu/mfa/


Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.


SIS

The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.


Student employment at Mountain Empire Community College is an important source of financial assistance for students.  Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.


Security alerts are critical notifications that may indicate potential vulnerabilities, threats, or active incidents affecting our college's systems, networks, or data. Prompt awareness, assessment, and response to these alerts are vital to maintaining the security and integrity of our digital environment.


Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students


This helpdesk category is your dedicated resource for all matters related to printers and scanners.


Mountain Empire Community College requires all employees to conduct a pre-employment background check. Please fill out the information including First and last Name, and email address. The Human Resource department will send the authorization form to the prospective employee to approve. Once the results come back, Human Resources will review the results and forward them back to you.


Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.


Issue not listed? Click here to open a ticket for non-listed issues.


This helpdesk category is your centralized resource for all matters related to office moves.