Popular Services
Support for Canvas, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device
Did something "break"? Is it not working as it should? Submit a ticket here!
The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.
mecc.edu, homecraftdays.org, mountainmusicschool.org
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
Our college's Shared Service Distance Learning (SSDL) program represents a collaborative initiative that allows us to both offer and borrow distance learning courses with other colleges. By extending our educational reach and leveraging the expertise of fellow institutions, we create a richer, more diverse learning environment for our students
Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room
This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.
For information about MyMECC MFA, visit https://www.mecc.edu/mfa/
Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.
This service includes the creation of artwork for ads and billboards (both print and digital), creation of artwork for various banners (including retractable banners), signs, table skirts, and promotional/swag items
This procedure outlines the steps for securely transferring a former employee’s OneDrive\Email access to a new hire.
Issue not listed? Click here to open a ticket for non-listed issues.
This service is for faculty to request a promotion from there current rank.
This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college.
This helpdesk category is your point of contact for all computer hardware issues.
This form is used when equipment is loaned on or off campus.
Submit ideas for social posts and request new social accounts.
The Student Information System (SIS) is an integral part of our college's technological infrastructure, designed to manage and support various student-related activities. Whether you are a student, faculty member, or administrative staff, you may need assistance with the SIS. Our helpdesk is here to support you.
Digital signs, strategically located across campus, offer dynamic platforms for displaying announcements, events, reminders, and other pertinent information to the college community. If you're looking to get your message on these screens, submit a helpdesk ticket with all the required information.
This service is used to request the design of printed materials such as flyers, brochures, posters, cards, programs, or booklets.
This service is a request to adjust employee benefits due to mid-year qualifying events (QEs) that occur outside of the normal enrollment period.
Request a news or media release on campus-related news-worthy events, student or employee achievements, and other story ideas.
Request photo and/or video production for any campus event or program.
This helpdesk category is your resource for all support related to Security Awareness Training, whether you're a participant seeking guidance or a department looking to schedule a training session.