Popular Services

Support for Canvas, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device


Did something "break"? Is it not working as it should? Submit a ticket here!


mecc.edu, homecraftdays.org, mountainmusicschool.org


The Canvas Learning Management System is central to our college's online learning environment, facilitating course management, collaboration, assessment, and communication for students and faculty alike.


Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile, social and online marketing. It also offers consulting and implementation services.


Goodloe Center, Home Craft Days, Graduation, Mountain Music School, Classrooms, Conference Room


This category is for help with employee MECC and MyMECC account passwords and MFA, ensuring that you have secure and convenient access to our college's systems and applications.


For information about MyMECC MFA, visit https://www.mecc.edu/mfa/


This helpdesk category is your point of contact for all computer hardware issues.


Issue not listed? Click here to open a ticket for non-listed issues.


This helpdesk category is your dedicated resource for all matters related to printers and scanners.


Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system.


The service is to request to make edits & changes to an employee's direct deposit.


Digital signs, strategically located across campus, offer dynamic platforms for displaying announcements, events, reminders, and other pertinent information to the college community. If you're looking to get your message on these screens, submit a helpdesk ticket with all the required information.


This helpdesk category is dedicated to providing comprehensive support for all software and applications used within our college


Email is an essential tool for communication within our college community. Whether you're encountering technical issues, need assistance with settings, or have questions about our email policies, this helpdesk category is here to provide support for all email-related matters.


Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for ADJUNCT FACULTY ONLY.


Issue not listed? Click here to open a ticket for non-listed issues.


eVA

eVA is the official statewide electronic procurement solution for Virginia. We are required by the Agency Procurement and Surplus Property manual to use eVA at the point of requisitioning for all purchases of goods and services.


This service is to request an increase in pay.


This service includes the creation of artwork for ads and billboards (both print and digital), creation of artwork for various banners (including retractable banners), signs, table skirts, and promotional/swag items


Submit ideas for social posts and request new social accounts.


Provision of required hardware and software, account setup, email configuration, access permissions to the college's resources, and introductory IT orientation for new staff or faculty.


Student employment at Mountain Empire Community College is an important source of financial assistance for students.  Through the Work Study Program, the Financial Aid Office assists as many students as possible in partially funding their educational costs via employment.


This service is used to initiate a stipend from Human Resources.