Help articles pertaining to computer/network access, maintenance, and security

Articles (14)

Campus Wi-Fi Networks

This article outlines the three new campus wireless networks that have been implemented to allow college personnel, students, and guests to connect their personal devices for Internet access while on-campus.

Cannot Access MyReynolds

This article explains what to do if you cannot access MyReynolds.

Cannot Access the College Intranet or SharePoint Pages

This article outlines how users can resolve access issues to the college Intranet and SharePoint pages.

Document Encryption

This article outlines the importance of encrypting documents to protect sensitive information from being inadvertently shared with unauthorized users.

GlobalProtect VPN Installation and Setup Instructions

This article outlines the process for authorized users to install and set up the GlobalProtect VPN software to access college network resources off-campus.

Google Account: G Suite Invalid Email Error

This article explains why Google accounts may show a "G Suite invalid email" error message and what to do to resolve it.

Google Account: Suspensions and Restores

This article outlines some of the most common reasons that VCCS Google accounts can be suspended and the process for initiating restoration to those accounts.

KnowBe4 Security Awareness Training

This article outlines the annual KnowBe4 Security Awareness training requirements that all Reynolds employees must abide by.

Microsoft 365 Multi-factor Authentication (MFA)

This article explains the multi-factor authentication (MFA) process for Microsoft 365 accounts (to access applications like Outlook email, SharePoint, and Teams).

Microsoft 365 Password Resets

This article explains how users can reset their Microsoft 365 account password.

MyReynolds Password Resets

This article outlines the process for resetting passwords via the MyReynolds portal.

MyReynolds PingMe Authentication

This article explains how the Push (ping-me) authentication option can be set on a VCCS account.

Reporting Spam and Phishing Emails in Outlook

This article will explain how our Reynolds users can report any potentially suspicious message using Outlook (both the desktop client and Internet applications).

Spam and Phishing Emails

This article will explain how our Reynolds email servers proactively block spam and phishing emails, and what users can do themselves to avoid getting tricked.