MyReynolds Password Resets

Key Points:

• MyReynolds is the login portal for Reynolds Community College that allows faculty, staff, and students to access their VCCS enterprise applications, including Canvas, SIS (Student Information System), HCM (Human Capital Management), and Gmail.
   
• In order to protect VCCS accounts from unauthorized access, all users are required to setup MFA (multi-factor authentication).  Each time a user attempts to login to their account, they will be prompted to enter a six-digit authentication code, approve a login notification, select a pictograph image, or use a security key device to authenticate to their account.
   
  • The six-digit authentication code will be used if users elect the SMS (short messaging service), Alternative Email, TOTP (time-based one-time passcode), or Push* (ping-me) MFA methods.
    
    *Users that elect to use the Push (ping-me) MFA method will be required to download and configure the RapidIdentity app to their mobile device.  If biometrics -- like FaceID or TouchID -- is not enabled on their device, they must generate a PIN to use to authenticate to their account.  If they lose their PIN, it cannot be recovered by the college Help Desk nor the VCCS System Office, and the user must uninstall and re-install the RapidIdentity app to create a new PIN.
     
  • The login approval notice will only be available to users that elect to use Push (ping-me) MFA method, have installed and configured the RapidIdentity app on their mobile device, and have biometrics -- like FaceID or TouchID -- enabled.
     
  • The pictograph MFA method is only used by dual-enrollment students and is automatically configured by the VCCS System Office.
     
  • The security key device (known as a FIDO Key) can be used for account authentication if no other MFA method works.  To request a security key, users can fill out a form located here: https://docs.google.com/forms/d/e/1FAIpQLSerd2mQzi6ql-i1NXdTxHx34Xoyoi0if4fTP4xDC9kvxwtz1Q/viewform?vc=0&c=0&w=1&flr=0 and pick it up from a campus library after two (2) business days.
     
• Password changes in MyReynolds take effect immediately but for best results with access to all VCCS enterprise applications, users should wait at least 10 minutes to allow enough time for the new password to update to those applications.

Instructions: 

1. Go to the MyReynolds login page at https://jsr.my.vccs.edu.
   
   
2. Enter your username, then click Go.  If you do not know your username, click the Forgot My Username option and follow the instructions on your screen.
   
3. Enter your current password, then click Go again.  If you do not know your password, click the Forgot My Password option and follow the instructions on your screen.
   
   
4. Verify your account identity by entering the appropriate passcode (or follow the specific directions that are shown on your screen).  If you cannot verify your account identity, call the Reynolds Information Center at 804-371-3000 for assistance.
   
   
5. After you successfully verify your account identity, you will be taken to your account dashboard page.  If you are prompted to change your password immediately, skip to Step 8.
   
   
6. Click the person icon at the top of the page.
   
   
    
7. Select Change Password.
   
   
   
   
8. On the password change screen, enter your current password.
   
   
9. Enter your new password twice. Make sure that it follows the specified restrictions as shown on the screen.
   
   
    
10. Click Save.
    
    
11. Verify that you see a message saying you have successfully changed your password.  Write down or electronically store your new password and keep it in a safe place – your new password will be valid for 180 days or approximately six (6) months.
    
    
12. Wait at least 10 minutes to allow enough time for your new password to be updated to all VCCS enterprise applications.