GlobalProtect VPN Installation and Setup Instructions

Key Points:

• In order to access Reynolds network resources away from campus, the GlobalProtect VPN software must be installed on your college machine.
   
• The GlobalProtect VPN software can be downloaded and installed from the ManageEngine Agent Self Service Portal (some machines may have the Software Company Portal app instead).
• The GlobalProtect VPN software is only available to authorized users that have a legitimate reason for using it.  Authorization is based on job classification type.  For additional information about VPN authorization, please view TeamDynamix Knowledge Base article 139871.

Instructions:

Once you have been authorized to use the GlobalProtect VPN software on your college machine, you will need to download and install it.

1. Look at the bar along the bottom of your screen (the taskbar)On the right side of this bar, find the small "^" up‑arrow icon near the clock and Wi‑Fi/volume icons.

   

2. Click this "^" arrow once.

3. A small box will pop up showing icons for apps that are currently running in the background, Look ManageEngine Agent, an app that has the Reynolds logo.

   
    
4. Right click on the Reynolds Logo, and select Self Service Portal.
    
5. In the list of applications, look for GlobalProtect. Once you find it, click on Install to the left of it.
6. After a few moments, you should see a message that it has been installed.

Run the GlobalProtect VPN software to ensure network connectivity when you are away from campus.

Warning: Do not attempt to connect to the GlobalProtect VPN software if your laptop is connected to the Faculty/Staff Wi-Fi network or uses an Ethenet cable.  If you do, the software will display an error message that the gateway is blocked.

1. Click the Start menu icon at the bottom left corner of your computer.
    
2. Scroll down your installed programs list and select the Palo Alto Networks folder, then select GlobalProtect.
   
   
    
3. The GlobalProtect VPN Client application will then pop-up on your screen.  Click Connect.
   
   
   
   If Portal option is avilable, please make sure it is selected to "vpn.reynolds.edu"
   
   
    
4. If prompted, select your Office 365 account (the same one you used to login to your computer).
   
   
    
5. You may then be prompted to verify your account identity by choosing an authentication method (e.g., Microsoft calling your phone or sending you a one-time passcode).  Follow the prompt to successfully authenticate to your account.
   
   
    
6. After you successfully authenticate to your Office 365 account, you should now see the GlobalProtect VPN Client application in a Connected status.