Instructions for users in Call Queues, Auto Attendents, and support-heavy areas that have the Teams Premium license applied. Not everyone who is in a Call Queue or Auto Attendant group has a Teams Premium License Teams Premium is an extra cost, and not all BRCC Employees have the Teams Premium License.
Instructions for making and receiving calls if you have multiple lines, Auto Attendants, or Call Queues assigned to you.
Learn how to record and/or transcribe phone calls with both internal and external callers.
Instructions for opting in or out of a departmental phone line
A printable guide for updating your location for 911 Emergency Services.
Teams must be running to make and receive calls. This article helps you verify that Teams starts when you log into your computer.
View all of the emails sent to Wave 2 in preparation for Teams Phone migration.
Setting your Status in Teams, and information about how your Presence is automatically determined.
Setting your Status in Teams, and information about how your Presence is automatically determined.