Microsoft Teams and Teams Phone

Tips and instructions for using Microsoft Teams and Teams Phone

Categories (1)

Teams Phone: Support/Call-Center, Call Queues, and Auto Attendants

Instructions for users in Call Queues, Auto Attendents, and support-heavy areas that have the Teams Premium license applied. Not everyone who is in a Call Queue or Auto Attendant group has a Teams Premium License Teams Premium is an extra cost, and not all BRCC Employees have the Teams Premium License.
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Articles (13)

Pinned Article Teams Phone: Introducing Teams Phone - Coming Fall 2025

An overview of the Fall 2025 migration to Teams Phone

Pinned Article Teams Phone: Teams Phone Basics

Short how-to videos showing how to use Teams Phone

Teams Phone: Answer on Your Smart Phone

Receive Teams Phone calls on your mobile phone by following these instructions.

Teams Phone: Call Forwarding

Forward your work number to another Teams Phone user, Call Queue, Auto Attendant, or external line.

Teams Phone: Call Recording

Learn how to record and/or transcribe phone calls with both internal and external callers.

Teams Phone: Enable Secondary Ringer

Instructions for making a secondary device, like your computer speakers, ring when your primary device is a headset.

Teams Phone: Quick Reference Guide

Printable reference materials for Teams Phone

Teams Phone: Remote Worker Emergency Address

A printable guide for updating your location for 911 Emergency Services.

Teams Phone: Start Teams at Login

Teams must be running to make and receive calls. This article helps you verify that Teams starts when you log into your computer.

Teams Phone: Wave 1 Email Campaign

View all of the emails sent to Wave 1 in preperation for Teams Phone migration.

Teams Phone: Wave 2 Email Campaign

View all of the emails sent to Wave 2 in preparation for Teams Phone migration.

Teams: Managing Messages in Teams Chat

Tips for managing Teams Chat messages.

Teams: Presence and Statuses in the Teams App

Setting your Status in Teams, and information about how your Presence is automatically determined.