Popular Services

Report any issue with your college laptop or desktop.

Request assistance with email or Office 365

Request new or move of existing computer, phone or other technology equipment

Request service for your desk phone

Requests for new, or enhancements to, reports hosted in Microsoft Excel Plug-In. These reports are standardized and automated to refresh with the latest data on a set schedule (e.g. daily).

Request software for your college computer

Report problems with software installed on your computer.

Report issues with your MyReynolds account

Implements Oracle PeopleSoft Campus solutions to manage all VCCS student information.

Any other request not addressed by other options.

Request changes to or problems with AIS

Request support for issues accessing HCM (page not loading, permissions issues, etc.).

Report problems with the college network or wireless access points

Report issues with the college intranet

Requests for help with accessing our dashboards or Excel plug-in, including password issues, account creation, or accessing the right set of plug-in reports and / or dashboards. All other password or access requests should be routed to the Department of Technology (DoT).

If something is not working properly or you're experiencing an unexpected interruption to one of our services, you're in the right place and we'll do our best to help get you
back up and running!

Requests for new, or enhancement to, dashboards hosted in SAS Visual Analytics (e.g. the Enrollment Dashboard). These dashboards are standardized and automated to refresh with the latest data on a set schedule (e.g. daily).

For DoT staff only to request changes to DoT systems and procedures