My Recently Visited Services

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Issues concerning the Library Loaner Computers.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Incident - Reporting Issues with Germanna.edu email and calendars.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

myGCC Portal, CBord, GET, Odyssey Direct

Germanna Dashboard development to support college mission (PowerBI, SSRS)

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Request for Office Moves and moving of IT equipment.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Staff support for the Workforce Enterprise System (WES)

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

URLs, DNS, Certificates

Internal Events & Rentals

E2Campus, Informacast, Omnilert

Permission Requests for GCentral

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.