My Recently Visited Services
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Incident - Reporting Issues with Germanna.edu email and calendars.
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Requests for training on AV systems, workstation, and basic software usage.
Germanna Dashboard development to support college mission (PowerBI, SSRS)
Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)
Reporting Issues in Conference rooms and ZoomCast rooms.
Reporting issues with Call boxes, Radios, TTY Phones, and VCIN terminals.
Requests for quotes and purchasing of IT hardware and software.
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.