My Recently Visited Services
Workload Reporting (Contracts), Employment Metrics, Payroll Processing (Cardinal)
Request temporary access to an accessibility sandbox to complete course remediation work.
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)
Request accessibility support for your department, including training, consultations, or guided work sessions.
Support for analog fax (physical fax machine) and digital fax (web-based fax software).
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
Custom developed applications for Germanna business needs (PowerApps, Web Apps)
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Requests for quotes and purchasing of IT hardware and software.