My Recently Visited Services

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Permission Requests for GCentral

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Incident - Reporting Issues with Germanna.edu email and calendars.

For all Canvas related requests.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Internal Events & Rentals

Issues with the Internet, VPN, and Wifi.

Staff support for the Workforce Enterprise System (WES)

Requests for quotes and purchasing of IT hardware and software.

myGCC Portal, CBord, GET, Odyssey Direct

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

S Drive, H Drive, and other file share access requests

Issues concerning the Library Loaner Computers.

Reporting Issues in Conference rooms and ZoomCast rooms.

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

E2Campus, Informacast, Omnilert

Custom developed applications for Germanna business needs (PowerApps, Web Apps)