My Recently Visited Services

Requests for training on AV systems, workstation, and basic software usage.

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Issues with the Internet, VPN, and Wifi.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Zoom on your workstation or on classroom computers.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)

Incident - Reporting Issues with Germanna.edu email and calendars.

Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.

Reporting issues with Call boxes, Radios, TTY Phones, and VCIN terminals.

URLs, DNS, Certificates

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

Permission Requests for GCentral

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Reporting Issues in Conference rooms and ZoomCast rooms.

Requests for educational technology including Google, Zoom, Microsoft, ExamSoft, etc.

Tickets related to Canvas support or requests.

S Drive, H Drive, and other file share access requests

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents