My Recently Visited Services
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.
Incident - Reporting Issues with Germanna.edu email and calendars.
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).
Custom developed applications for Germanna business needs (PowerApps, Web Apps)
Support for analog fax (physical fax machine) and digital fax (web-based fax software).
Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.
Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.