My Recently Visited Services
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incident - Reporting Issues with Germanna.edu email and calendars.
Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Requests for training on AV systems, workstation, and basic software usage.
Reporting Issues in Conference rooms and ZoomCast rooms.
All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.