My Recently Visited Services
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Requests for quotes and purchasing of IT hardware and software.
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Reporting Issues in Conference rooms and ZoomCast rooms.
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Incident - Reporting Issues with Germanna.edu email and calendars.
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.
Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.