My Recently Visited Services
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Requests for training on AV systems, workstation, and basic software usage.
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Incident - Reporting Issues with Germanna.edu email and calendars.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).
All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.
Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
Support for analog fax (physical fax machine) and digital fax (web-based fax software).