My Recently Visited Services

Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.

Support for event scheduling and calendar access in the Ad Astra Schedule system.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

S Drive, H Drive, and other file share access requests

Germanna Dashboard development to support college mission (PowerBI, SSRS)

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

For all Canvas related requests.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Workload Reporting (Contracts), Employment Metrics, Payroll Processing (Cardinal)

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Internal Events & Rentals

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

myGCC Portal, CBord, GET, Odyssey Direct

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)