My Recently Visited Services
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Requests for quotes and purchasing of IT hardware and software.
Request to merge or cross-list multiple Canvas course sections into a single target shell for streamlined course management.
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Incident - Reporting Issues with Germanna.edu email and calendars.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
Request general Canvas support, including course setup, content copying, user access, LTI/tool troubleshooting, global announcements, or general technical issues.
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Custom developed applications for Germanna business needs (PowerApps, Web Apps)