My Recently Visited Services

myGCC Portal, CBord, GET, Odyssey Direct

Staff support for the Workforce Enterprise System (WES)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)

URLs, DNS, Certificates

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

KnowBe4

Zoom on your workstation or on classroom computers.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Request for Office Moves and moving of IT equipment.

Incident - Reporting Issues with Germanna.edu email and calendars.

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Tickets related to Canvas support or requests.

Internal Events & Rentals

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)