My Recently Visited Services
Request to merge or cross-list multiple Canvas course sections into a single target shell for streamlined course management.
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Germanna Dashboard development to support college mission (PowerBI, SSRS)
Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.
Requests for training on AV systems, workstation, and basic software usage.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Custom developed applications for Germanna business needs (PowerApps, Web Apps)
Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)
Support for event scheduling and calendar access in the Ad Astra Schedule system.
Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.
Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).
Request temporary access to an accessibility sandbox to complete course remediation work.
Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.