My Recently Visited Services

E2Campus, Informacast, Omnilert

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Issues with the Internet, VPN, and Wifi.

Requests for training on AV systems, workstation, and basic software usage.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

For all Canvas related requests.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Reporting issues with Call boxes, Radios, TTY Phones, and VCIN terminals.

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Internal Events & Rentals

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

myGCC Portal, CBord, GET, Odyssey Direct

Request accessibility support for your department, including training, consultations, or guided work sessions.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Workload Reporting (Contracts), Employment Metrics, Payroll Processing (Cardinal)

Zoom on your workstation or on classroom computers.

Germanna Dashboard development to support college mission (PowerBI, SSRS)

S Drive, H Drive, and other file share access requests

Incident - Reporting Issues with Germanna.edu email and calendars.

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

KnowBe4