My Recently Visited Services

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Germanna Dashboard development to support college mission (PowerBI, SSRS)

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

E2Campus, Informacast, Omnilert

Issues concerning the Library Loaner Computers.

Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.

Requests for training on AV systems, workstation, and basic software usage.

Support for analog fax (physical fax machine) and digital fax (web-based fax software).

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Reporting issues with Call boxes, Radios, TTY Phones, and VCIN terminals.

Zoom on your workstation or on classroom computers.

Reporting Issues in Conference rooms and ZoomCast rooms.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Issues with the Internet, VPN, and Wifi.

Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)

S Drive, H Drive, and other file share access requests

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Support for event scheduling and calendar access in the Ad Astra Schedule system.

KnowBe4

Permission Requests for GCentral

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.