My Recently Visited Services

Request for Office Moves and moving of IT equipment.

Issues concerning the Library Loaner Computers.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Tickets related to Canvas support or requests.

Staff support for the Workforce Enterprise System (WES)

Incident - Reporting Issues with Germanna.edu email and calendars.

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Support for event scheduling and calendar access in the Ad Astra Schedule system.

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

E2Campus, Informacast, Omnilert

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

myGCC Portal, CBord, GET, Odyssey Direct

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Zoom on your workstation or on classroom computers.

Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Requests for training on AV systems, workstation, and basic software usage.

Request temporary access to an accessibility sandbox to complete course remediation work.

Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.