My Recently Visited Services

Permission Requests for GCentral

S Drive, H Drive, and other file share access requests

KnowBe4

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

myGCC Portal, CBord, GET, Odyssey Direct

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

E2Campus, Informacast, Omnilert

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

For all Canvas related requests.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Zoom on your workstation or on classroom computers.

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Staff support for the Workforce Enterprise System (WES)

Workload Reporting (Contracts), Employment Metrics, Payroll Processing (Cardinal)

Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Requests for quotes and purchasing of IT hardware and software.

Incident - Reporting Issues with Germanna.edu email and calendars.

Issues with the Internet, VPN, and Wifi.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)