Popular Services

Tickets related to Canvas support or requests.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Internal Events & Rentals

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

myGCC Portal, CBord, GET, Odyssey Direct

Incident - Reporting Issues with Germanna.edu email and calendars.

Requests for quotes and purchasing of IT hardware and software.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Reporting Issues in Conference rooms and ZoomCast rooms.

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Issues concerning the Library Loaner Computers.

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Issues with the Internet, VPN, and Wifi.

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Staff support for the Workforce Enterprise System (WES)

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Requests for training on AV systems, workstation, and basic software usage.