Popular Services

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

For all Canvas related requests.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with Germanna.edu email and calendars.

Internal Events & Rentals

Issues with the Internet, VPN, and Wifi.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Requests for training on AV systems, workstation, and basic software usage.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Requests for quotes and purchasing of IT hardware and software.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

myGCC Portal, CBord, GET, Odyssey Direct

Staff support for the Workforce Enterprise System (WES)

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

S Drive, H Drive, and other file share access requests

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

Reporting Issues in Conference rooms and ZoomCast rooms.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)