Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with Germanna.edu email and calendars.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Internal Events & Rentals

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Tickets related to Canvas support or requests.

KnowBe4

Requests for educational technology including Google, Zoom, Microsoft, ExamSoft, etc.

Zoom on your workstation or on classroom computers.

S Drive, H Drive, and other file share access requests

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Reporting Issues in Conference rooms and ZoomCast rooms.

Issues concerning the Library Loaner Computers.

Request for Office Moves and moving of IT equipment.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

myGCC Portal, CBord, GET, Odyssey Direct

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Issues with the Internet, VPN, and Wifi.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Requests for training on AV systems, workstation, and basic software usage.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)