Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

For all Canvas related requests.

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Internal Events & Rentals

Issues with the Internet, VPN, and Wifi.

Incident - Reporting Issues with Germanna.edu email and calendars.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

S Drive, H Drive, and other file share access requests

myGCC Portal, CBord, GET, Odyssey Direct

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Support for event scheduling and calendar access in the Ad Astra Schedule system.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

URLs, DNS, Certificates

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Zoom on your workstation or on classroom computers.

Requests for training on AV systems, workstation, and basic software usage.

Issues concerning the Library Loaner Computers.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.