Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Incident - Reporting Issues with Germanna.edu email and calendars.

For all Canvas related requests.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Internal Events & Rentals

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Zoom on your workstation or on classroom computers.

S Drive, H Drive, and other file share access requests

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

myGCC Portal, CBord, GET, Odyssey Direct

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

Requesting repairs to be funded by a department other than Technical Services, such as the Library Loaners.

Issues concerning the Library Loaner Computers.

Permission Requests for GCentral