Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

For all Canvas related requests.

Incident - Reporting Issues with Germanna.edu email and calendars.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Internal Events & Rentals

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Zoom on your workstation or on classroom computers.

Reporting Issues in Conference rooms and ZoomCast rooms.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

S Drive, H Drive, and other file share access requests

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Issues with the Internet, VPN, and Wifi.

Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.

Request for Office Moves and moving of IT equipment.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Requests for quotes and purchasing of IT hardware and software.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Requests for training on AV systems, workstation, and basic software usage.

URLs, DNS, Certificates

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)