Popular Services
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Request general Canvas support, including course setup, content copying, user access, LTI/tool troubleshooting, global announcements, or general technical issues.
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incident - Reporting Issues with Germanna.edu email and calendars.
Request to merge or cross-list multiple Canvas course sections into a single target shell for streamlined course management.
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
Reporting Issues in Conference rooms and ZoomCast rooms.
Support for the development and management of GCentral departmental sites within our Microsoft SharePoint environment.
Requests for educational technology including Google, Zoom, Microsoft, ExamSoft, etc.
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
Requests for quotes and purchasing of IT hardware and software.
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Requests for training on AV systems, workstation, and basic software usage.
Custom developed applications for Germanna business needs (PowerApps, Web Apps)
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)