Popular Services
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incident - Reporting Issues with Germanna.edu email and calendars.
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Reporting Issues in Conference rooms and ZoomCast rooms.
Requests for educational technology including Google, Zoom, Microsoft, ExamSoft, etc.
Requests for quotes and purchasing of IT hardware and software.
Request to merge or cross-list multiple Canvas course sections into a single target shell for streamlined course management.
All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Custom developed applications for Germanna business needs (PowerApps, Web Apps)