Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Tickets related to Canvas support or requests.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Incident - Reporting Issues with Germanna.edu email and calendars.

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Request for Office Moves and moving of IT equipment.

myGCC Portal, CBord, GET, Odyssey Direct

S Drive, H Drive, and other file share access requests

Requests for quotes and purchasing of IT hardware and software.

Issues with the Internet, VPN, and Wifi.

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

Internal Events & Rentals

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Support for event scheduling and calendar access in the Ad Astra Schedule system.

Reporting Issues in Conference rooms and ZoomCast rooms.

Permission Requests for GCentral

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Requests for educational technology including Google, Zoom, Microsoft, ExamSoft, etc.

Issues concerning the Library Loaner Computers.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)