Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Tickets related to Canvas support or requests.

Incident - Reporting Issues with Germanna.edu email and calendars.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Requests for quotes and purchasing of IT hardware and software.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

Custom developed applications for Germanna business needs (PowerApps, Web Apps)

myGCC Portal, CBord, GET, Odyssey Direct

Issues concerning the Library Loaner Computers.

Request for Office Moves and moving of IT equipment.

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Requests for training on AV systems, workstation, and basic software usage.

Internal Events & Rentals

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).

S Drive, H Drive, and other file share access requests

URLs, DNS, Certificates

Reporting Issues in Conference rooms and ZoomCast rooms.

Issues with the Internet, VPN, and Wifi.

Support for college web form development and data collection (Drupal webforms, Gideon Taylor forms, custom data collection requests)