Popular Services
Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc
Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.
Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.
Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)
Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.
Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.
Incident - Reporting Issues with Germanna.edu email and calendars.
Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)
Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.
Reporting issues with Call boxes, Radios, TTY Phones, and VCIN terminals.
Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents
Requests for quotes and purchasing of IT hardware and software.
Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).
User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.
Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.
Custom developed applications for Germanna business needs (PowerApps, Web Apps)
Incident: Reporting issues with camera operations.
Service Request: Requesting camera configuration, viewing station configuration, installation of hardware, Command Center Access, and other configuration changes.