Popular Services

For all Canvas related requests.

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Germanna.edu email and calendars.

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

Curriculum Management (Acalog, Curriculog), Course Material Management (SimpleSyllabus), Tutoring Servies (Brainfuse)

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Requests for quotes and purchasing of IT hardware and software.

Internal Events & Rentals

Shared Mailboxes, Permission Changes, Office 365 Enterprise Applications, DKIM, SPF, DMARC record changes and calendaring permissions changes.

Zoom on your workstation or on classroom computers.

S Drive, H Drive, and other file share access requests

myGCC Portal, CBord, GET, Odyssey Direct

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Requests for creation of Zoom meeting using the large meeting license or webinar license. Also, for requesting a Zoom meeting that requires a moderator. This also include requests for changes with the Zoom Contact Center.

Issues with the Internet, VPN, and Wifi.

All instructional design requests, including course reviews, accessibility checks, course design assistance, generative AI, Quality Matters, and OER.

Reporting Issues in Conference rooms and ZoomCast rooms.

Reporting Viruses, Trojan, Malware, Scareware, Phishing, and other CyberSecurity Related Incidents

Request for Office Moves and moving of IT equipment.

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

Requests for training on AV systems, workstation, and basic software usage.