Popular Services

Reporting Issues with college workstations. Includes college owned computers, tablets, printers, monitors, etc

Incident - Reporting Issues with Software Applications on your workstation or a software application in a classroom.
Service Request - Requests for Installation or Removal of Applications with your workstation or a classroom workstation.

Support for data correction, module configuration, and reporting (queries and SQRs) in the following VCCS managed Peoplesoft Environments:
- Student Information System (SIS)
- Human Capital Management (HCM)
- Administrative Information System (AIS)

For all Canvas related requests.

Incident - Reporting Issues with Germanna.edu email and calendars.

Requests concerning Password resets, MFA resets, changing default authentication types. This request type is for both myGCC and @germanna.edu accounts.

Incident - Reporting Issues with equipment in classrooms and labs.
Service Request - Requests for changes to classrooms and labs. Requires Management Approval.

Internal Events & Rentals

Accessibility Services (Accommodate), Advising (Navigate - EAB), Career & Transfer (GermannaWorks - CSM), Financial Aid (AwardSpring, Blackbaud), Recruitment & Retention (Mitek, Salesforce, XAP), Student Activities (TheGrizz - CampusGroups, Ready Education), Student Conduct (Maxient), Student Data Services (NSC, Parchment)

Support for college VoIP phone services including physical phones and soft phones (Cisco Jabber).

Zoom on your workstation or on classroom computers.

Issues with the Internet, VPN, and Wifi.

Reporting Issues in Conference rooms and ZoomCast rooms.

Request for Office Moves and moving of IT equipment.

Document Management System Support for the PerceptiveContent enterprise solution (storage management, workflow design, document retention)

Requests for quotes and purchasing of IT hardware and software.

Requests for training on AV systems, workstation, and basic software usage.

Issues concerning the Library Loaner Computers.

User support for the college onboarding/offboarding application to assist HR and supervisors with processing required change requests for employee permissions and access control.

myGCC Portal, CBord, GET, Odyssey Direct

Incidents - Reporting Issues with Microsoft Teams.
Service Request - Requests to Add, Modify, Remove a Teams Site.

All instructional support requests for educational technology including Canvas, Google, Zoom, Microsoft, ExamSoft, etc.

KnowBe4

S Drive, H Drive, and other file share access requests

Support for mass communications with students using Google Groups within the VCCS Google Suite for Education (GC-Students, Veterans, custom distribution lists).