SO > ITS - Information Technology Services
System Office > Information Technology Services (ALL ITS)
Group Details
SO > ITS > ACA - Access and Content Applications (myVCCS, DMS, Google, Web)
Access and Content Applications
Responsibilities
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Document Management System
Electronic Signature (AssureSign)
Google Workspace
Microsoft - Microsoft Teams
myVCCS: Identity and Access Management System - myVCCS Portal Config & SSO
myVCCS: Identity and Access Management System - myVCCS Account
Report an incident
Service Request
SharePoint/VCCS Intranet
Student Information System (SIS) Technical Support - SIS / Security - Access Help
VCCS Websites
Group Details
SO > ITS > Asst VC Apps & Integrations
Used for permissions
Group Details
SO > ITS > BA - Business Application (AIS, HCM)
System Office > Information Technology Services > Enterprise Services Operations > Applications and Integration Technologies > Business Application
Responsibilities
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Human Capital Management (HCM formerly known as HRMS) - HRMS / Time & Labor
Report an incident
Group Details
SO > ITS > BSS - Business Support Services
Business Analysts - BAs
Responsibilities
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Administrative Information System (AIS) - AIS / Technical Help
AI Chatbot
Human Capital Management (HCM formerly known as HRMS) - HRMS / Customization or Report
Human Capital Management (HCM formerly known as HRMS) - HRMS / Absence Management & Self-Service
Human Capital Management (HCM formerly known as HRMS) - HRMS / Time & Labor
Human Capital Management (HCM formerly known as HRMS) Technical Support - HRMS / Technical Help
Student Information System (SIS) - SIS / EMPLID Maintenance
Student Information System (SIS) - SIS / Student Records
Student Information System (SIS) Technical Support - SIS / Technical Help
Student Information System (SIS) Technical Support - SIS / eForms
Group Details
SO > ITS > CM - Change Managers
ITS Change Managers
Group Details
SO > ITS > CSS - Client Side Support
Provides desktop support to System Office staff.
uhelp@vccs.edu
Responsibilities
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Report an incident
Service Request
Group Details
SO > ITS > DBA - Database Support Services
System Office > Information Technology Services > Enterprise Services Operations > Operations Support Center> Database Administration
Responsibilities
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Database Support
Report an incident
Student Information System (SIS) Technical Support - SIS / Security - Access Help
Group Details
SO > ITS > ESE - Enterprise Systems Engineering
System Office > Information Technology Services > Enterprise Services Operations > Operations Support Center > Enterprise Systems Engineering
Responsibilities
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Database Support
Enterprise Storage
ESE - Qwix Capture
ESE - Qwix Tix
IaaS Assistance - System / Storage Support
IaaS Assistance
Microsoft - Microsoft Outlook/Email
Microsoft
Microsoft Apps for Students
Monitoring/Alerting
Report an incident
Server Support - Server Decommission
Server Support - Server Maintenance
Server Support - New Server Request
Server Support
Service Request
Shared Engineer Support - Shared Engineer Server Request
Vulnerability Management
Group Details
SO > ITS > GlobalScape Support
Responsibilities
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Globalscape (VCCS Workspace)
Group Details
SO > ITS > GOV - Governance and Strategy
Governance and Strategy
Responsibilities
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TPPR (Technology Procurement and Project Request) Review
Technology Procurement
Technology Procurement Approvals - Prepayment Approval Request
Group Details
SO > ITS > Governance Intake
Responsibilities
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Technology Council Submission
Responsibilities
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Technology Council Submission
Group Details
SO > ITS > HR - Human Resources
System Office > Information Technology Services > Enterprise Services Operations > Application Support Center > Human Resources / Campus Solutions > Human Resources
Group Details
SO > ITS > ISR - Information Security Review Group
Group Details
SO > ITS > ISS - Info Security Shared Services
System Office > Information Technology Services > Technology Administration Services > IS Shared Services
Group Details
SO > ITS > ITaaSBA - Shared Business Analyst
ITaaS Business Analysts
Responsibilities
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Shared Business Analyst – Business Analyst Support Request
Group Details
SO > ITS > NSS - Network Support Services
System Office > Information Technology Services > Enterprise Services Operations > Operations Support Center > Network Support Services
Responsibilities
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Network and Firewall - Network / Firewall
Network and Firewall
Network and Firewall - Network Support
Report an incident
Service Request
Shared Engineer Support - Shared Engineer Network Request
VoIP Phone Services (College Staff)
Group Details
SO > ITS > PSMGR - PeopleSoft Managers
This is a part of a current workflow
Group Details
SO > ITS > PSMW - PeopleSoft Middleware Services
Also known as Integration Tools Team, and email is dlist_vccs_itt@vccs.edu
Responsibilities
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Middleware Support
Report an incident
Student Information System (SIS) - SIS / Student Records
Student Information System (SIS) Technical Support - SIS / Technical Help
Group Details
SO > ITS > RVW - Security Review Group
ITS Security group formed to review RFPs and contracts.
Group Details
SO > ITS > SA - Student Application (SIS, Canvas, Navigate, Wizard)
stud_app_team@vccs.edu
Responsibilities
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Audio/Video Conferencing (Zoom)
Canvas
EAB Navigate
Report an incident
Student Information System (SIS) - SIS / Online Application for Admission
Student Information System (SIS) - SIS / Student Records
Student Information System (SIS) Technical Support
Student Information System (SIS) Technical Support - SIS / Technical Help
Wizard
Group Details
SO > ITS > SOIS - SO Information Security
System Office > Information Technology Services > Technology Administration Internal Information Security
Responsibilities
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Administrative Information System (AIS) - AIS / Security - Access Help
Human Capital Management (HCM formerly known as HRMS) Technical Support - HRMS / Security - Access Help
Onboarding and Offboarding - New/Retire/Change Employee
Report an incident
Security Incident
Student Information System (SIS) - SIS / EMPLID Maintenance
Student Information System (SIS) Technical Support
Student Information System (SIS) Technical Support - SIS / Security - Access Help
Group Details
SO > ITS > SRC - Security, Risk & Compliance
System Office > Information Technology Services > Technology Administration Services
Group Details
SO > ITS > SRC - SRC Director
System Office > Information Technology Services > Technology Administration Services > Information Security Office - Director
Group Details
SO > ITS > TRB - Technical Review Board
Technical Review Board
Group Details
SO > ITS > Vulnerability Management
The one with 5 members
Responsibilities
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Vulnerability Management
Group Details
SO > ITS > WIN - Windows
This is a part of a workflow
Group Details