DMS: How to disable the "No paper on ADF paper chute or Hopper" pop-up in PaperStream IP

TSKB-000004743 (Legacy #946831)

ImageNow: How to disable the "No paper on ADF paper chute or Hopper" pop-up in PaperStream IP

Posted on November 9, 2021

Description

How to disable the "No paper on ADF paper chute or Hopper" pop-up in PaperStream IP

Resolution

PaperStream IP displays the following warning when a scan job is complete:
No paper on ADF paper chute or Hopper. (Code: DS32003)
   

 
This pop-up window can be disabled by performing the following steps:
  

1. Go to [drive]:\Windows\pixtran, right-click the testappn.exe file, and then click Run as administrator.
     
   Note: The Pixtran folder is created in the Windows installation folder when an ISIS or TWAIN driver is installed.  
     
2. A prompt will appear with a default scanner driver. If this is the correct driver, click Yes. Otherwise, click No to select another driver.
   
     
3. Confirm that the correct scanner is listed in the Selected Device box, and then click OK.
     
    
      
4. Within the Setup section, click Scanner Settings.
    
    
5. On the toolbar, click the reverse arrow  to change to the Normal Dialog view.
     
6. Click the configuration icon.
    
   
     
7. On the Event tab, under the Error/Warning Event section, select Do not display from the Message Display list.