DMS: 'Unable to get CLSID of controller' error when printing from the ImageNow Printer

Article #: 000162794Last Published Date: Mon Jul 13 14:18:32 GMT 2015

Issue

When printing using the ImageNow Printer, the following error is returned.

"Unable to get CLSID of controller" 

Resolution

This error occurs when the Windows Vista or Windows 7 User Account Control (UAC) security component interrupts the ImageNow Printer installation. Disabling or turning off the UAC component will allow the ImageNow Printer to install correctly. Before disabling UAC, refer to the following:

 Note: This issue can also happen when UAC is turned down, but the user is not logged in as a Local Administrator.

To use a suggested workaround, do the following:

  1. Within Windows Explorer, locate cmd.exe, installed by default in the [drive]:\Windows\system32 folder.
     
  2. Right-click cmd.exe, and then click Run as administrator.
     
  3. Within the command window, go to the [drive:]\Program Files\ImageNow6\bin folder.
     
  4. Within the bin directory, type imagenow/REGSERVER and then press ENTER.
     
  5. Test by printing from the ImageNow Printer.
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Details

Article ID: 138899
Created
Thu 3/31/22 3:45 PM
Modified
Wed 5/8/24 9:53 AM