Knowledge Base

Categories (15)

Accounts and Access

KB articles related to managing Network Accounts, MFA, Passwords, Affiliate Accounts, etc.
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Internet Connections

KB articles related to getting connected to the wifi, ethernet connections, or MECC VPN, etc
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Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing
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Email

Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.
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Collaboration and Storage

Services related to the collaboration of files and storage, including Box, Google Drive, VCCS Acryonyms, and VCCS Workspace.
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Computer Hardware and Software

Services for computer hardware, software, loaner equipment & Apple devices.
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Print, Copy, Scan

Get help with all things printing and printers on campus
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TV and Multimedia Services

Support for campus television, AV, multimedia services, and digital signage.
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Teaching, Learning, and Classroom

Training, HyFlex Information, Canvas Support, Classroom, and Lab Services
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Security

Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats
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Enterprise Applications and Reporting

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
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Purchasing

Access essential guidelines and procedures for purchasing. From submitting purchase requests to understanding budgetary constraints, this resource equips you with the knowledge to navigate procurement efficiently and responsibly.
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AI Learning

Focuses on the using data and algorithms to enable AI to imitate the way that humans learn, gradually improving its accuracy.
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Human Resources

Human Resources department will effectively and efficiently administer all aspects of human resources including employment, compensation, payroll, benefits, and organizational development, while maintaining positive employee relations and providing exceptional customer service to employees at all levels.
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Marketing

Request for marketing services, including but not limited to social media, flyers, post cards, and photo or video requests.
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