Knowledge Base

Categories (14)

Accounts and Access

KB articles related to managing Network Accounts, MFA, Passwords, Affiliate Accounts, etc.
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Internet Connections

KB articles related to getting connected to the wifi, ethernet connections, or MECC VPN, etc
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Phones and Conferencing

Support for Office/Mobile Phones and Video/Audio Conferencing
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Email

Faculty and Staff email is hosted on Microsoft O365. Student email is hosted through Google G Suite for Education.
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Collaboration and Storage

Services related to the collaboration of files and storage, including Box, Google Drive, VCCS Acryonyms, and VCCS Workspace.
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Computer Hardware and Software

Services for computer hardware, software, loaner equipment & Apple devices.
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Print, Copy, Scan

Get help with all things printing and printers on campus
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TV and Multimedia Services

Support for campus television, AV, multimedia services, and digital signage.
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Teaching, Learning, and Classroom

Training, HyFlex Information, Canvas Support, Classroom, and Lab Services
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Security

Information Security manages the processes, tools and policies necessary to prevent, detect, document and counter threats
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Enterprise Applications and Reporting

AIS - Document Management System - Data Processing - eVA - HRMS / HCM - SIS - Offboarding - Onboarding - Position Changes - Workforce Enterprise System (WES)
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Purchasing

Access essential guidelines and procedures for purchasing. From submitting purchase requests to understanding budgetary constraints, this resource equips you with the knowledge to navigate procurement efficiently and responsibly.
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AI Learning

Focuses on the using data and algorithms to enable AI to imitate the way that humans learn, gradually improving its accuracy.
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Marketing

Request for marketing services, including but not limited to social media, flyers, post cards, and photo or video requests.
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