Review the available service categories below to identify the support path that best fits your needs.
Get guidance on making your Canvas content inclusive. We provide consultation and troubleshooting for accessibility tools and best practices.
*Advisory support only; faculty remain responsible for content remediation.
Request a Sandbox for content development or an Organization site for resource sharing.
Note: Manual sites are not part of the SIS user integration.
Request enrollment for collaborators, observers, or SSDL Liaisons from other colleges to join a Brightpoint parent course.
Get assistance with course imports, copied materials, missing content, or general Canvas course setup questions.
Use this option for any Canvas-related issues or requests that do not align with the categories above. If you are experiencing technical difficulties with a third-party integration (such as Zoom, Respondus, or Publisher platforms), we recommend checking our Self-Service Knowledge Base for common connection fixes before submitting a request with their vendors.
Please note: While we assist with Canvas-to-tool connections, specific software or content errors within a publisher platform require direct assistance from the vendor's technical support team.