Canvas Support

Canvas Service Options

General Support

Service offering for Canvas which does not align with any of the other Canvas service options.

Course Merge

Merging multiple "child" courses into a single "parent" course. Child course sections become unavailable with no enrollments. Course merge must occur before students are active; otherwise, student course data in child courses will be lost. SSDL courses are automatically merged based on their configuration in SIS.

Course Creation

Faculty can use it to request a sandbox course to develop content for a future course to be offered. Groups can use this option to request an organization or other Canvas site to share resources. (Note: these courses will not be part of the SIS user integration.)

Add User to Course

Faculty can request adding a user to a course for collaboration, observation, or other assistance. It can also add an SSDL Liaison from another college to the Brightpoint parent course.

Global Announcement Request

Faculty and staff can request a global announcement in Canvas.