My Recently Visited Services

Issues pertaining to the security cameras on campus, not classroom cameras.


Technology Fund Requests shall only be submitted by a Dean, Director or higher. Approval is not guaranteed and all approvals are at the discretion of the CIO.


Cisco phone for an office, classroom or area. Can be used to request a new phone, remove a phone, update phone screen information.


Application software service and support for computers. Application software are programs installed on computers to perform a specific task.


VPN

Request access to or assistance with VPN.


The Virtual Computing Lab (VCL) provides 24x7 access to computing resources from any location, using nearly any available online device. Computers and software tools are available to faculty, staff, and students through the VCL portal, on demand, allowing users to request immediate access to resources or to schedule access at a later time.


Issues or questions related to Microsoft Teams or Zoom video conferencing software.


Request training on a technology resource, system, process or procedure.


Submit technology requests to be evaluated by the VCCS Technology Council for consideration and approval. Technology requests may include System-wide technology projects, procurements, services, or policies and standards.


Canvas is a Learning Management System (LMS) that is available to all faculty, staff and current students via MyBrightpoint and directly at learn.vccs.edu. Your MyBrightpoint username and password is required to login to Canvas. The recommended browsers for Canvas are Firefox and Chrome.


Report issues with speakers or microphones.


Report spam/phising, or intentional vandalism incidents or attempts.


Printing service and support for local and network printers across campus.


Use if your account is locked out or if you need a password reset.


Office moves service and support for relocating computer technology on campus.


New computer setup and support.


Request assistance with onboarding a new user or a new account for a system.


Networking issues, cabling repairs / installations.


Wireless and wired network issues.


MyBrightpoint login information and support. MyBrightpoint provides access to VCCS applications for students, faculty, and staff at Brightpoint and across all VCCS colleges.


Assistance for Two-Factor authentication issues.