Popular Services

Support for the Canvas LMS.

Application software service and support for computers. Application software are programs installed on computers to perform a specific task.

Use if your account is locked out or if you need a password reset.

New computer setup and support.

Cisco phone for an office, classroom or area. Can be used to request a new phone, remove a phone, update phone screen information.

Not sure where your issue fits? Submit a ticket here.

Computer hardware service for laptops and desktop computers. Computer hardware is any physical component such as a mouse, keyboard, monitor, headset, laptop, etc.,

Submit a request for assistance with AIS, SIS, or HCM account issues.

Request assistance with devices in the classroom.

Request new equipment.

Issues pertaining to the security cameras on campus, not classroom cameras.

Call box issues.

Issues or questions related to Microsoft Teams or Zoom video conferencing software.

Assistance for Two-Factor authentication issues.

Submit a request to deactivate a user's account for a system.

Support for database issues

Networking issues, cabling repairs / installations.

Microsoft 365 information and support. Microsoft 365 includes cloud-based applications and services such as Word, Outlook, Excel, PowerPoint, Teams and OneDrive that is accessible to faculty & staff.

Issues with Outlook, Gmail or any email related issue.

Request assistance with onboarding a new user or a new account for a system.

Printing service and support for local and network printers across campus.

Submit technology requests to be evaluated by the VCCS Technology Council for consideration and approval. Technology requests may include System-wide technology projects, procurements, services, or policies and standards.

Request a Hot Spot, changes or additions, or any issues related to Hot Spots.