Accessibility FAQ – Faculty Resource Guide
This FAQ collects common questions from faculty about creating accessible documents, videos, images, PDFs, and on‑page content. It provides practical guidance based on accessibility best practices and applies to Microsoft 365, Canvas, social media, and general digital content.
Video Accessibility
Q. What does the accuracy percent do transcripts need to be? I understand 100% is ideal but what would be a pass percentage?
While 100% accuracy in transcripts is the ideal for accessibility, especially under standards like the ADA and Section 508, the widely accepted minimum for compliance is 99%. This level ensures that content remains clear and usable for individuals who are deaf or hard of hearing, particularly in educational or technical contexts where even minor errors can lead to misunderstanding. Automated captions often fall below this threshold, so it's important to review and edit transcripts to meet accuracy standards before publishing.
Q. Do you have recommendations for programs to use for video or even ebook/presentation software that has robust accessibility tools?
There are several tools with strong accessibility features across different formats. For video content, tools like ScreenPal, Adobe Premiere Pro, and Sonix.ai support captions, transcripts, and screen reader compatibility. For ebooks, platforms that use the EPUB 3 format, along with Wiley Reader and the latest versions of Kindle, offer features such as text-to-speech, adjustable contrast, and reflowable text. For presentations, Microsoft PowerPoint (365) includes a built-in accessibility checker and live captions, while Google Slides and Canva offer basic accessibility options suitable for collaborative or visual presentations.
Q. How does one fix YouTube content?
To make YouTube content more accessible, start by reviewing and editing the auto-generated captions, as they often contain errors. You can do this by going to YouTube Studio > Subtitles, selecting the video, and editing the captions directly. Add accurate, punctuated captions, and consider uploading your own transcript or caption file (e.g., .srt or .vtt) for full control. Also, ensure that any visual information is described verbally in the video for those who are blind or have low vision. Use clear language, avoid flashing visuals, and consider adding audio descriptions if needed. Additionally, setting a descriptive video title, thumbnail, and video description helps users with screen readers understand the content better.
Q. For accessible math videos, what is the stance on writing in the video? If an instructor video includes writing with a pen and saying everything, is that still considered accessible?
Yes, if the instructor clearly verbalizes everything they write—including equations, symbols, and operations—then the video can be considered largely accessible for many users, including those who are blind or have low vision. It's important that nothing is communicated visually without also being explained audibly. However, to meet full accessibility standards, especially for deaf or hard-of-hearing users, the video should also include accurate captions that reflect the spoken content, and ideally a transcript that describes both the speech and key visuals For screen reader users, providing supplementary accessible math materials (like MathML or LaTeX versions) can further enhance accessibility.
Q. How do you put in audio captions if the closed captioning is going almost all the time like in your first video about the effects of radiation on a cell? Does one edit the video, and pause it momentarily to add the audio captions at the right place and then continue the video when needed. This way the video would freeze momentarily for the audio captions to be heard. When done, the video continues playing.
When there is a lot of spoken content and little natural pause—such as in a dense instructional video—audio descriptions (also called audio captions or descriptive narration) can be added by editing the video to insert short pauses. During these pauses, a narrator can describe key visual elements that aren’t covered by the main audio. This may cause the video to momentarily freeze or slow down, which is an accepted technique to ensure that the descriptions fit without overlapping the main narration. Yes, this means editing the video to build in space for the descriptions, then continuing the original content. Alternatively, some platforms support extended versions of videos specifically for audio description, where the pacing is adjusted throughout. This approach helps ensure the video is accessible to blind or low-vision users without compromising the clarity of the spoken content or closed captions.
Q. Could you provide a list of what things are considered insensitive to students with challenges for all of us who may unintentionally say or do something that is insensitive to these students?
Yes, there are several common behaviors or language choices that may unintentionally be insensitive to students with disabilities or learning challenges. These include using outdated or offensive terms like “handicapped” or “crazy,” referring to students only by their disability (e.g., “the blind student”), or speaking to a support person instead of the student directly.
In teaching practices, it can be excluding to use inaccessible materials such as videos without captions, rely on red/green indicators for meaning, or give timed tests without accommodations. Attitudes like assuming someone is “faking” a disability, questioning the need for accommodations, or treating them as special treatment can also be harmful. Even well-meaning comments like “you don’t look disabled” or “we all struggle sometimes” can minimize a student’s lived experience.
To be more inclusive, it helps to use respectful language, offer content in multiple formats, avoid assumptions, and create space for feedback. Most importantly, approaching each student as an individual and asking what support they need—rather than assuming—goes a long way toward building a respectful learning environment.
On-Page Content
Q. How do we add tags?
In Microsoft Word:
- Highlight the text you want to tag as a heading.
- Go to the Home tab → Styles group → choose Heading 1, Heading 2, etc.
- Use the Bullets or Numbering tools for lists.
- For tables, select the first row → Table Design tab → check Header Row.
- Run Review → Check Accessibility to verify tags and structure.
In PowerPoint:
- Use the built-in Title and Content placeholders instead of adding text boxes.
- Apply proper slide titles (each slide should have one).
- Check Home → Arrange → Selection Pane to confirm the correct reading order.
- Run Review → Check Accessibility to fix any issues.
In Canvas (LMS):
- In the Rich Content Editor, highlight your text and select a Heading level from the Paragraph drop-down.
- Use the Bulleted or Numbered List buttons for lists.
- Add Alt Text when uploading images.
- For tables, mark the Header Row option when inserting a table.
- Use Canvas’s Accessibility Checker (wand icon) to review and fix accessibility issues.
Q. Can you comment on the use of emojis?
Emojis can make content more engaging, but they should be used thoughtfully to maintain accessibility. Screen readers read emojis aloud by describing them (for example, 😊 is read as “smiling face with smiling eyes”), which can interrupt the reading flow if too many are used. Avoid using emojis to replace important words or to convey key information, since meanings may vary or be unclear to some users.
Best Practices:
- Use emojis sparingly—one or two per message or section is enough.
- Place emojis after text, not in the middle of sentences.
- Ensure the message is still understandable without the emoji.
Examples:
Accessible: “Great job completing the module! 🎉”
Not accessible: “🎉🎉🎉 Accessibility 🎉 tips 🎉🎉🎉”
Q. If a student can't use a mouse, how do they access links?
Students who cannot use a mouse can navigate and access links using the keyboard. Accessible web and document content ensures that all interactive elements, such as links and buttons, can be reached with the Tab key.
Steps:
- Press Tab repeatedly to move forward through links and interactive elements.
- Press Shift + Tab to move backward.
- When the focus is on the desired link, press Enter to activate it.
- Use keyboard shortcuts where available (for example, in Word, PowerPoint, or Canvas, Ctrl + K to insert links).
Q. If we can't merge cells - what is an alternate for that? can we see an example?
Merging cells can create accessibility issues, especially for screen readers, because it can make it difficult to understand the table structure. You can use row or column spans with proper headers or restructure the table to convey the same information.
Alternatives:
- Use multiple rows or columns with repeated headers but a unique name instead of merging. For e.g. Address 1, Address 2 etc.
- Use descriptive text in individual cells to clarify relationships between data.
- Split complex tables into simpler, separate tables if needed.
Q. Are there certain colours that should be avoided based on colour-blindness?
When designing content, it’s important to choose colours that are accessible to users with colour vision deficiencies. Certain colour combinations can be difficult or impossible to distinguish for people with colour-blindness.
Colours to Use Carefully or Avoid:
- Red & Green: Commonly problematic for users with red-green colour blindness (the most common type).
- Green & Brown, Blue & Purple, Light Green & Yellow, Blue & Grey: Can also cause confusion.
Best Practices:
- Use high contrast between text and background (dark text on light background or vice versa).
- Avoid conveying important information using colour alone—use text labels, patterns, or icons.
- Test your content with colour-blind simulators or accessibility tools to ensure readability.
Q. What do we do if one of our errors on UDOIT says “Content may exceed recommended length for readability”? It is for my syllabus. I can’t necessarily delete that information. What do you recommend?
Handling “Content May Exceed Recommended Length for Readability” in UDOIT
If UDOIT flags content—like your syllabus—as exceeding recommended length, it doesn’t mean you need to delete information. Instead, focus on structuring the content to make it easier to read and navigate, especially for students using assistive technologies.
Recommendations:
- Break content into sections with clear headings (using Heading 1, 2, 3 in Word, Canvas, or PowerPoint).
- Use bulleted or numbered lists instead of long paragraphs wherever possible.
- Add tables or summary boxes for schedules, deadlines, or key points.
- Provide a table of contents in Word, Canvas, or PDF for easy navigation.
- Use links to detailed information (like policies) instead of including everything in one long block of text.
Q. Tables: What do you do when you have to have some blank cells within a table? How would you handle this in MS Word and a PDF?
For blank cells in tables, provide a placeholder such as N/A, —, or Empty to indicate that the cell is intentionally blank. This ensures that screen readers announce the cell correctly and that all users understand it is not missing information.
Creating Accessible PDF's
Q. Lots of math (and other) faculty handwrite solutions to exercises, etc. Is there a preferred tool to convert handwritten documents to a pdf that is digitally accessible?
The best option is to digitize the handwriting, then convert it into an editable, tagged format before making the final PDF.
Recommended workflow:
- Scan clearly (good lighting, straight pages).
- Use Mathpix Snip or MathKicker.ai to convert handwriting (especially math) to editable Word (DOCX).
- In Microsoft Word:
- Clean up text and equations (use Equation Editor).
- Add headings, alt text for images, and check accessibility with Word’s built-in tool.
- Export to PDF from Word with “Include tags for accessibility” checked.
- Test using PAVE or PAC 2024 accessibility checker.
Best Practice: If possible, create math digitally from the start (Word + Equation Editor or MathType) for the most accessible result. Scanned handwriting alone isn’t accessible unless converted to real, selectable text.
Q. When attempting to make a pdf form accessible, would you recommend re-building the form instead of trying to fix the reading order. I am encountering some difficulty to fix reading order on a form that I need to use.
Rebuilding the form is usually easier and more reliable than trying to fix reading order in an existing PDF, especially if the PDF is scanned or poorly tagged. Using Microsoft Forms or Google Forms allows you to create accessible forms with proper field labels, tab order, and instructions for screen readers, ensuring full accessibility.
Q. How to set language in Word?
Setting the Document Language in Microsoft Word:
- Open your Word document.
- Go to the Review tab on the ribbon.
- Click Language → Set Proofing Language.
- In the dialog box, select the desired language (e.g., English – US).
- Click Set as Default if you want this language for all future documents.
- Click OK to apply.
Q. Could you repeat how to make sure the screen reader pronounces a word correctly? How does a screen reader know how to pronounce the technical term correctly?
Use alternative text pronunciation cues or spelling hints:
- Insert a Screen Reader–Friendly Version: Add the pronunciation in parentheses after the term (e.g., Latex (Lay-techs).
- Use the Word “Alt Text” Field for images or symbols: describe how it should be read.
Q. Will we cover how to make existing PDFs accessible? When I download a research paper, it's already a PDF. Do I convert it to word and then follow the steps currently outlined?
For most PDFs that weren’t created accessibly, the best approach is to convert them to Word. Then, check and fix accessibility in Word by ensuring headings, lists, and tables are structured correctly, adding alt text for images or figures, and running Word’s accessibility checker. After that, export back to PDF as a tagged PDF. You can also use free tools like PAVE to test the PDF and fix remaining accessibility issues.
Q. I am an art professor who teaches a blended class (in-person and on-line over Zoom). I use PowerPoint to load images for critiques for our Zoom on-line critique sessions. Afterwards I convert the PowerPoint presentation to pdf form to share with students in the class so that they can refer to the images in the critiques of their fellow students’ work later. Do I need to create Alt Text for every student image in each critique that I post as a pdf? If so, I will simply no longer post pdfs of the critique slide shows.
Yes, for a PDF to be fully accessible, all meaningful images, including student work, should have alt text describing the content. This allows students using screen readers to understand the images. However, you don’t necessarily need to stop sharing PDFs. You can: add brief descriptive alt text for each image directly in PowerPoint before exporting to PDF, or provide an alternative version, like a Word document or a slide handout with image descriptions. Another option is to share the critique slides as accessible online content (for example, on a learning management system) where images can include captions or descriptions without relying solely on the PDF.
Q. I see that we should Save As PDF or Export. Others have said to go to Acrobat and Create PDF. Which should we use?
If you don’t have Acrobat, using “Save As PDF” or “Export” from Word, PowerPoint is the recommended method. These options create a tagged PDF, which preserves headings, lists, and other accessibility features. Using Acrobat is only necessary if you have advanced PDF editing needs, but for most faculty workflows, the built-in Save As or Export functions are sufficient and accessible-friendly.
Q. If you have to make a change to an existing pdf and the source is a word document. It seems like you have to make updates to the word document, but when you save as pdf, you lose some of the work that was done to the pdf that have to take place. Is this correct?
Yes, when a PDF is created from Word, the Word document is considered the master file. Any changes should ideally be made in Word, then exported or saved as a tagged PDF again. If edits were made directly in the PDF (like annotations or accessibility fixes), these may be lost when regenerating the PDF from Word. To manage this, keep a record of any PDF-specific edits and reapply them after exporting, or consider making the Word document the primary editable file going forward so accessibility and content remain consistent.
Q. If we find that we can't tab through forms correctly, how do we fix that?
The most reliable way to fix tab order issues is to rebuild the form in an accessible tool rather than trying to adjust it in a PDF with no proper form structure. You can create the form in Microsoft Forms, Google Forms, which ensures correct tab/reading order, labels, and instructions.
Alternatively, if you have Acrobat pro, you can use it to adjust form fields and tab order directly, or explore other PDF accessibility tools as needed.
Q. I did read from another college that making a change to a source document like word that once saved as a pdf, any changes that had to be made in Adobe Create are lost.
Yes, when a PDF is created from Word, the Word document is the master file. Any edits or accessibility fixes made directly in Acrobat (or other PDF tools) will not carry over when you regenerate the PDF from Word. To avoid losing work, it’s best to make content and accessibility updates in the Word document first, then export to a tagged PDF, and reapply any necessary PDF-specific edits afterward if needed.
Q. Currently I have a Google Form I just tested. It does not allow me to advance between sections with the tab button. Is there a setting I need to apply?
The Tab key only moves between fields within a single section. Users must use the “Next” button using enter or spacebar to advance to the next section. To make your form accessible, ensure that each field has a clear label and that instructions are explicit, so users know how to proceed.
Q. Can scanned pdfs be made accessible?
Yes — scanned PDFs can be made accessible, but they first require OCR (Optical Character Recognition) to convert images of text into selectable, readable text for screen readers. You can apply OCR using tools like Microsoft OneNote (Insert → right-click image → “Copy Text from Picture”), Google Drive (upload PDF → Open with Google Docs), or free online OCR services like onlineocr.net. Once OCR is applied, open the document in Word or another editor to add headings, alt text for images, and proper structure, then export as a tagged PDF. Fully scanned PDFs without OCR remain inaccessible, so this step is essential. Tools like PAVE can also help test and fix accessibility issues after conversion.
Q. Tables: how do you tag blank cells in tables that need to remain blank within a PDF within Adobe Acrobat Pro? One can’t label a blank cell with an alt tag without getting an accessibility error. So, how would one do this?
If a cell is truly blank, you don’t need to add alt text — just make sure the table itself is properly structured so screen readers can identify rows, columns, and headers correctly. However, if a blank cell has meaning (for example, it indicates “no data” or separates content), add a visible placeholder such as “—” or “N/A” in the original document before exporting to PDF. This ensures all users, including those using screen readers, understand that the space is intentionally blank.
Q. I’ve had pages built in Adobe InDesign, and saved as PDF; is it possible to add alt tags to the PDF or does it have to be done over in Microsoft?
You don’t need to redo the file in Microsoft Word — alt text can be added directly in InDesign before exporting or later in the exported PDF using tools like PAVE (free online) or Adobe Acrobat Pro if you have access. InDesign allows you to add alt text to images and graphics through the “Object Export Options” panel; this information is preserved when you export as a tagged PDF. If you’ve already exported without alt text, open the PDF in PAVE or another accessibility tool to add descriptions and verify tagging. Rebuilding in Word is only necessary if you need a simpler workflow or don’t have access to InDesign or Acrobat.
Images for STEM & Healthcare
Q. Lots of math (and other) faculty handwrite solutions to exercises, etc. Is there a preferred tool to convert handwritten documents to a pdf that is digitally accessible?
The best option is to digitize the handwriting, then convert it into an editable, tagged format before making the final PDF.
Recommended workflow:
Scan clearly (good lighting, straight pages).
Use Mathpix Snip or MathKicker.ai to convert handwriting (especially math) to editable Word (DOCX).
In Microsoft Word:
Clean up text and equations (use Equation Editor).
Add headings, alt text for images, and check accessibility with Word’s built-in tool.
Export to PDF from Word with “Include tags for accessibility” checked.
Test using PAVE or PAC 2024 accessibility checker.
Best Practice: If possible, create math digitally from the start (Word + Equation Editor or MathType) for the most accessible result. Scanned handwriting alone isn’t accessible unless converted to real, selectable text.
Q. When attempting to make a pdf form accessible, would you recommend re-building the form instead of trying to fix the reading order. I am encountering some difficulty to fix reading order on a form that I need to use.
Rebuilding the form is usually easier and more reliable than trying to fix reading order in an existing PDF, especially if the PDF is scanned or poorly tagged. Using Microsoft Forms or Google Forms allows you to create accessible forms with proper field labels, tab order, and instructions for screen readers, ensuring full accessibility.
Keyboard Access & Interaction
Q. How do students who cannot use a mouse access links?
- Tab → move forward
- Shift+Tab → move back
- Enter → activate links
Q. Why can't I tab between sections in Google Forms?
The next button must be activated with Enter or Space.
Colors & Readability
Q. Which color combinations should be avoided for color-blink users?
Avoid:
- Red & Green
- Green & Brown
- Blue & Purple
- Light Green & Yellow
- Blue & Grey
Use high contrast, and never rely on color alone for meaning.
Blank Cells in Tables
Q. How should blank tables be handled?
Use placeholders such as:
Screen readers interpret blank cells inconsistently without context.