Assumption
This is generally used in a help desk situation or in the VCCS System Office ITS setting for student workers with appropriate technician and desktop access. I there has been no response on inquiring of a ticket after 8 calendar days, it can be closed as Closed (No Response).
Steps
From the "Student Technician (Ticketing)" desktop, select the ticket the requester has stated can be "closed".
Click on Update, in the upper right corner.
From the Update page, only select the status "Closed (Confirmed)"
Click on the Templates menu
Select the template "Closing > Closing due to inactivity"
Under Notify Others, add Sheridan Jones and Michael Morrison.
Click on Save, and exit out of the ticket
