TDX: Change Status to Closed (No Response)

Body

Assumption

This is generally used in a help desk situation or in the VCCS System Office ITS setting for student workers with appropriate technician and desktop access. I there has been no response on inquiring of a ticket after 8 calendar days, it can be closed as Closed (No Response).

Steps

From the "Student Technician (Ticketing)" desktop, select the ticket the requester has stated can be "closed". 

Click on Update, in the upper right corner.  


From the Update page, only select the status "Closed (Confirmed)"

Uploaded Image (Thumbnail)

Click on the Templates menu


 

Select the template "Closing > Closing due to inactivity"

Under Notify Others, add Sheridan Jones and Michael Morrison.

Click on Save, and exit out of the ticket

Details

Details

Article ID: 153487
Created
Tue 10/22/24 11:38 AM
Modified
Tue 10/29/24 12:24 PM