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Students - Technology Support
Request Help - Students
Request Help - Students
Please see below for troubleshooting steps. If your issue cannot be resolved, please submit a Help Desk ticket by clicking "Request Help".
Canvas
Please contact your instructor with Canvas related issues. Additionally, please reference
Article - Getting Started with Canvas (vccs.edu)
.
Microsoft Office
The Microsoft Office 365 service for Virginia Community College System (VCCS) students allows students to install and use the Office suite of programs free of charge. To download and install the software suite, students can visit
office.vccs.edu
and sign in with their full VCCS student email e.g. abc12345@email.vccs.edu, and VCCS/Canvas password.
See also
Article - Microsoft Office 365 Apps f... (vccs.edu)
.
Multi Factor Authentication
The Virginia Community College System (VCCS) requires the use of multi-factor, or two-step, authentication (MFA). Multi-factor authentication adds an extra layer of security by requiring users to provide two or more forms of identification before accessing their account.
See also
Article - Configuring Multi Factor Au... (vccs.edu)
.
Respondus Lockdown Browser
If you take online tests at home, your instructor may require that you use Respondus
Lockdown
Browser to take a test. Click
here
to download Respondus Lockdown Browser.
Text Alerts
PVCC's emergency text and email messaging service are for students, faculty, and staff. Sign up
here
to receive alerts from Piedmont Virginia Community College about potential, developing or existing emergencies.
Tutoring
Tutoring Mathematics, Science, Business, and more. Meet with PVCC tutors on campus or online. Experienced tutors help students become more confident, more successful learners. Click
here
to learn more.
Student Email Accounts
Student email accounts are not active until a student has enrolled in a course.
Connecting to WiFi
Request Help
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Details
Service ID:
54357
Created
Thu 6/13/24 2:46 PM
Modified
Tue 7/9/24 9:17 AM
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Check out this service I found in the Piedmont Portal service catalog.<br /><br /><a href="https://help.vccs.edu/TDClient/3250/PVCCPortal/Requests/ServiceDet?ID=54357">https://help.vccs.edu/TDClient/3250/PVCCPortal/Requests/ServiceDet?ID=54357</a><br /><br />Request Help - Students<br /><br />Support for Canvas, Microsoft Office, MFA, Respondus Lockdown Browser, Text Alerts, Tutoring, Student Email Accounts, Connecting to Wi-fi & Adding Student Email to Mobile Device