Request Help - Students

Please see below for troubleshooting steps. If your issue cannot be resolved, please submit a Help Desk ticket by clicking "Request Help".

Canvas

Please contact your instructor with Canvas related issues. Additionally, please reference Article - Getting Started with Canvas (vccs.edu).

Microsoft Office

The Microsoft Office 365 service for Virginia Community College System (VCCS) students allows students to install and use the Office suite of programs free of charge. To download and install the software suite, students can visit office.vccs.edu and sign in with their full VCCS student email e.g. abc12345@email.vccs.edu, and VCCS/Canvas password. 

See also Article - Microsoft Office 365 Apps f... (vccs.edu).

Multi Factor Authentication

The Virginia Community College System (VCCS) requires the use of multi-factor, or two-step, authentication (MFA). Multi-factor authentication adds an extra layer of security by requiring users to provide two or more forms of identification before accessing their account.

See also Article - Configuring Multi Factor Au... (vccs.edu).

Respondus Lockdown Browser

If you take online tests at home, your instructor may require that you use Respondus Lockdown Browser to take a test. Click here to download Respondus Lockdown Browser.

Text Alerts

PVCC's emergency text and email messaging service are for students, faculty, and staff. Sign up here to receive alerts from Piedmont Virginia Community College about potential, developing or existing emergencies.

Tutoring

Tutoring Mathematics, Science, Business, and more. Meet with PVCC tutors on campus or online. Experienced tutors help students become more confident, more successful learners. Click here to learn more.

Student Email Accounts

Student email accounts are not active until a student has enrolled in a course.

Connecting to WiFi