Phone Services

BRCC provides desk phones, phone numbers, and voicemail access for each Staff and Full-Time Faculty member, as well as various department phones and building phones. The phone service includes emergency alerts and Blue Light phones in outdoor public areas. 

Key Features and Benefits

 

Administration

Phones are configured and administered by BRCC Technology Services. The phone system is hosted by the VCCS

Key function

Phones are used for personal communication, college alerts, and emergency services. Remote telephony is provided via the application Cisco Jabber. 

 

Getting Started

Faculty/Staff will see their personal line and any departmental lines on the screen of their phone. Each phone on campus is configured with a speed dial to Public Safety. Each classroom and hallway also has a phone for emergency alerts. 

Getting Help 

Use the links on the top right to request support. You may also call the BRCC Technology Help Desk directly at 540-453-2400

Metrics and Statistics

Phone usage logging is not available at this time. 

Availability

System is available 24/7 

 

Service Owner
Ed Pease
Director, Technology Services

Technical Owner
Jessica Bezold
IT Support Specialist, Technology Services
 
Request Phone Support Voicemail PIN Reset Request Update Call Handler Request Jabber 911 Alerts Request

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Service Offerings (5)

Phone Services Support
Ask questions or request general support about your phone or the phone system.
Voicemail PIN Reset
Reset the pin on a voicemail box. New Employee Note: your default pin is your six digit extension.
Call Handler Update
Call handlers route phone calls for specific departments. Use this service to request changes.
Jabber Request
Request Jabber access for remote phone services
911 Alerts
Certain college personnel are alerted when 911 is dialed on campus. Approval is limited and subject to the approval of the VP of Administration and Finance.