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Check out this service offering I found in the Blue Ridge Portal service catalog.<br /><br /><a href="https://help.vccs.edu/TDClient/3184/BRCCPortal/Requests/ServiceOfferingDet?ID=1952">https://help.vccs.edu/TDClient/3184/BRCCPortal/Requests/ServiceOfferingDet?ID=1952</a><br /><br />Call Handler Update<br /><br />Call handlers route phone calls for specific departments. Use this service to request changes.