About This Article
This article contains links to self-help articles for common student technology questions and issues. There are also links to submit a support ticket if the articles didn't meet your needs. Submitting a ticket requires a MyBRCC login. For immediate computing support, please call the Help Desk at 540-453-2400
Contents
MyBRCC Login
If you are having trouble getting into MyBRCC, these articles can help you get in.
"My password doesn't work"
If you have forgotten your password, don't know your password, or the password you set doesn't work on other services, like logging into a lab computer:
- MyBRCC/VCCS: How to Reset Your Password
- Call the Help Desk at 540-453-2400 for a password reset. Passwords can only be reset for the account holder. If you are a parent, counselor, or any other student representative, please make sure the student is with you when you call.
- On-Campus: Visit the Help Desk in E109.
"My password works, but I can't get in"
If you can get past the password screen but are having trouble with Multi-Factor Authentication (MFA):
- Temporary MFA Disable: If you temporarily lose access to the email account or MFA device you usually use to log in, you may call the Help Desk at 540-453-2400 to get MFA authentication disabled temporarily. MFA is automatically re-activated after 10 minutes
- Try Another Method: If you see a white link that says "Try another method", you have multiple MFA options enabled. Click this link to try the next method.
- Call the Help Desk: If there has been a change affecting your normal login, such as losing access to the connected email address or obtaining a new phone, you will need to call the Help Desk at 540-453-2400.
Student Software and Devices
BRCC and the VCCS provide some software to students, as well as network connectivity. The BRCC Help Desk offers limited student device support for these services, and general troubleshooting of computer issues. BRCC does not offer hardware repair, OS install/upgrades, or virus removal.
Microsoft Office
Enrolled students have access to Office365 apps online, as well as 5 local office installations
- Office365 Online: Use your full VCCS email address and VCCS password to log in.
- Download Office: Use your full VCCS email address and VCCS password to log in.
- For help installing or resolving an issue with Office, please submit a support request using the button below.
Lockdown Browser
Lockdown browser provides secure testing through Canvas
- Download Lockdown Browser: Visit the VCCS resources page to obtain the Lockdown browser for your device.
- Lockdown Browser Support: Respondus has some basic troubleshooting articles to resolve common problems
- For help installing or resolving an issue with Lockdown browser, please submit a support request using the button below.
Device Repair
The BRCC Help Desk does not repair personally owned devices. There is a group of students on campus that provide some repair support:
Blue Ridge PC Repair
blueridgepcfix@gmail.com
540-453-2598 | T211
Request Support
To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400.
Request Student Device Support
Wireless Internet
BRCC provides wireless internet to students on the Network ID "BRCC". Guests of students may use the "BRCC Guest" network.
Links and Information
Use these links to find information and support.
Request Support
To request support, click the button to submit a support ticket (requires login). You may also stop by E109.
Request Wireless Support
Canvas
Canvas is the Learning Management System BRCC uses for online coursework
Links and Information
Use the links to find information and support.
Request Support
To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400, or stop by E109.
Request Canvas Support
Computer Lab/Classroom Technology
BRCC provides computer labs on campus for student use, as well as printing.
Links and Information
Use these links to find information and support.
Request Support
To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400, or stop by E109.
Request Lab/Classroom Support
Other BRCC Support Links
Links to other BRCC services and BRCC Technology knowledgebase articles of interest to students.
Links and Information