Student Support Resources

About This Article

This article contains links to self-help articles for common student technology questions and issues. There are also links to submit a support ticket if the articles didn't meet your needs. Submitting a ticket requires a MyBRCC login. For immediate computing support, please call the Help Desk at 540-453-2400

Contents

 

MyBRCC Login

If you are having trouble getting into MyBRCC, these articles can help you get in. 

"My password doesn't work"

If you have forgotten your password, don't know your password, or the password you set doesn't work on other services, like logging into a lab computer: 

  • MyBRCC/VCCS: How to Reset Your Password
  • Call the Help Desk at 540-453-2400 for a password reset. Passwords can only be reset for the account holder. If you are a parent, counselor, or any other student representative, please make sure the student is with you when you call. 
  • On-Campus: Visit the Help Desk in E109.

"My password works, but I can't get in"

If you can get past the password screen but are having trouble with Multi-Factor Authentication (MFA):

  • Temporary MFA Disable: If you temporarily lose access to the email account or MFA device you usually use to log in, you may call the Help Desk at 540-453-2400 to get MFA authentication disabled temporarily. MFA is automatically re-activated after 10 minutes
  • Try Another Method: If you see a white link that says "Try another method", you have multiple MFA options enabled. Click this link to try the next method. 
  • Call the Help Desk: If there has been a change affecting your normal login, such as losing access to the connected email address or obtaining a new phone, you will need to call the Help Desk at 540-453-2400. 

 

Student Software and Devices

BRCC and the VCCS provide some software to students, as well as network connectivity. The BRCC Help Desk offers limited student device support for these services, and general troubleshooting of computer issues. BRCC does not offer hardware repair, OS install/upgrades, or virus removal

Microsoft Office

Enrolled students have access to Office365 apps online, as well as 5 local office installations

  • Office365 Online: Use your full VCCS email address and VCCS password to log in.
  • Download Office: Use your full VCCS email address and VCCS password to log in. 
  • For help installing or resolving an issue with Office, please submit a support request using the button below.

Lockdown Browser

Lockdown browser provides secure testing through Canvas

  • Download Lockdown Browser: Visit the VCCS resources page to obtain the Lockdown browser for your device. 
  • Lockdown Browser Support: Respondus has some basic troubleshooting articles to resolve common problems
  • For help installing or resolving an issue with Lockdown browser, please submit a support request using the button below. 

Device Repair

The BRCC Help Desk does not repair personally owned devices. There is a group of students on campus that provide some repair support:

Blue Ridge PC Repair
blueridgepcfix@gmail.com
540-453-2598 | T211

Request Support

To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400.

Request Student Device Support

 

Wireless Internet

BRCC provides wireless internet to students on the Network ID "BRCC". Guests of students may use the "BRCC Guest" network.

Links and Information

Use these links to find information and support. 

Request Support

To request support, click the button to submit a support ticket (requires login). You may also stop by E109. 

Request Wireless Support

 

Canvas

Canvas is the Learning Management System BRCC uses for online coursework

Links and Information

Use the links to find information and support. 

Request Support

To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400, or stop by E109.

Request Canvas Support

 

Computer Lab/Classroom Technology

BRCC provides computer labs on campus for student use, as well as printing. 

Links and Information

Use these links to find information and support. 

Request Support

To request support, click the button to submit a support ticket (requires login). You may also call the Help Desk at 540-453-2400, or stop by E109. 

Request Lab/Classroom Support

 

Other BRCC Support Links

Links to other BRCC services and BRCC Technology knowledgebase articles of interest to students.

Links and Information

Print Article

Related Articles (1)

Instructions for users to reset their own passwords without needing to call the Help Desk.

Related Services / Offerings (5)

Ask questions or request support for a specific Canvas course
Request support related to student-owned devices
Request general support or ask a question about Student/Classroom/Lab Computers
Wireless network Incident and Change Management
Request support for wireless connections