Zoom is the VCCS standard for audio and video conferencing. This tool replaced other tools including WebEx, the VCCS Video Bridge (TMS), and VITA audio conferencing. Zoom is also the primary tool for synchronous instruction and online classroom meetings. 
Zoom has four primary use cases:
• Audio Only Conference Calling
• Audio/Video Online Meetings
• Webinar Meetings
• Instruction collaboration and class meetings
All VCCS students, faculty, and staff have a ZOOM Education license entitled for 300 participant meetings and personal audio conference calling. VCCS colleges can add on licenses to entitle Zoom Rooms, H.323 cloud connections, Zoom Webinars, and ZOOM large Meetings.
Zoom was integrated into Canvas providing instructors the option to add ZOOM meetings directly to a course and students can join the meeting by selecting ZOOM from the course navigation in Canvas.
Key Features and Benefits
Administration
The VCCS Zoom account is managed by System Office IT. User administration is delegated to college IT staff to configure user and security policy settings.
MyVCCS Integration
Users are provisioned in the single sign-on process from MyVCCS or Canvas. All accounts in Zoom are users' enterprise @email.vccs.edu accounts - this is a Zoom constraint in which accounts are email addresses.
External Integration
There is an LTI integration between Canvas and Zoom using LTI Pro (details here). The integration automatically adds Zoom meetings to the course calendar among other things. Additional ZOOM add-ons can be requested by submitting a ticket.
Getting Started
ZOOM is available to all faculty, staff and current students via My VCCS and directly at vccs.zoom.us. Your MyVCCS username and password are used to log in via single sign-on.
Getting Help
ZOOM user support is provided to students, faculty and staff through College Support Staff. Contact your local College Help Desk for assistance.
The VCCS System Office provides assistance and configuration guidance to College Support Staff.
ZOOM also provides extensive online support materials at https://support.zoom.us.
Related Services and Links
ZOOM is integrated with the VCCS Canvas instance. Readily available are add-on applications including Outlook and Gmail plugins.
Additional add-in applications are available through the ZOOM App Marketplace https://marketplace.zoom.us/
Metrics and Statistics
ZOOM meeting statistics are available for 12 months from the meeting date and include basic meeting information including participant names, device IP addresses, connected hardware types, join time, leave time and network performance statistics for audio, video and screens sharing features.
Availability
ZOOM is available 24/7. Status can be monitored and reviewed at https://status.zoom.us/.
VCCS Documentation
Communication
Communications regarding the ZOOM service are provided through College Support Staff and the VCCS Outage Notification listserv.