Student Technology Assistance

 

Services

Students are able to submit a support ticket for the following issues. For help articles, click the links in the table below to view articles for that service.

Get 24/7 access to Canvas support via phone or online chat.

 

All Help Articles

Multi-factor Authentication (MFA) 

Password Reset

Student Email

Canvas

Microsoft Office 365

Respondus Lockdown Browser

Virtual Computing Lab (VCL)

Connecting to Student WiFi

Web Browsers (Chrome, Edge Safari, Firefox) 

Updating Operating System

Zoom

Course Materials (Pearson, McGraw Hill, Cengage, Norton InQuizitive)

    

EAB Navigate Support

For support with EAB Navigate for Advising appointments, click here.

 

External Support

If Laurel Ridge does not offer support for your issue, try looking at External Resources for support.

 

Contact Us

For problems with Canvas or Course Materials, please contact the Center for Excellence and Innovation in Teaching and Learning (CEITL). For help with signing into your student account, please contact the IT Help Desk.

 

CEITL IT Help Desk

Phone: 540-868-7185

Fauquier Phone: 540-351-1505

Middletown Phone: 540-868-7223

Mon - Thurs from 8:00am - 5:00pm

Fri from 8:00am - 12:00pm

Mon - Thurs from 7:00am - 7:30pm

Fri from 7:00am - 5:00pm

173 Skirmisher Ln, Middletown, VA 22645

Cornerstone Hall Room 405