Colleagues,
I hope this message finds you well. I am writing to inform you about an exciting enhancement in our HR services that will streamline our support process without altering your current way of seeking assistance. To better manage the increased volume of service requests we've experienced recently, the HR team has implemented a new ticketing system. This system aims to improve our efficiency in handling your queries, ensuring that every concern receives prompt attention and resolution.
Here’s what you need to know:
1. **No Change in How You Reach Out:** Your preferred channels for contacting HR remain unchanged. Your email to HRteam@laurelridge.edu, payroll@laurelridge.edu, or eeo@laurelridge.edu will automatically create a ticket in the background for HR staff to receive, manage, and resolve.
2. **Receipt of Ticket Notifications:** After reaching out to HR via these emails, you will receive notifications from the ticketing system confirming the creation of a ticket for your request. These notifications are merely for informational purposes and won’t affect your interaction with us.
3. **Continued Direct Engagement:** You can still connect with the HR team as before, discussing your concerns or inquiries through your usual communication channels. The ticketing system operates in the background to ensure efficient handling of your requests.
The implementation of this system aligns with our commitment to enhancing HR support while maintaining seamless communication with all of you. It allows us to:
- **Prioritize and Track Request Resolution:** With the ticketing system, we can prioritize urgent matters and ensure that all requests are tracked, monitored, and resolved efficiently.
- **Enhance Response Time:** This system enables us to establish and streamline our workflows, improving our response times and ensuring that every inquiry receives the attention it deserves.
- **Better Allocate Resources:** By centralizing requests, we can allocate our resources effectively, optimizing the time of our team.
This implementation does not mark any changes in how you seek assistance from HR; it's simply a behind-the-scenes improvement to bolster our service delivery.
Should you have any questions or require further clarification about this new system, please don't hesitate to reach out. Your feedback is always valuable as we continue to refine and improve our HR support processes.
Thank you for your cooperation and understanding as we work towards delivering our Simply the Best Initiatives of People and Process.
Warm regards,
JoAnn
