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TeamDynamix
TeamDynamix is the System Office IT Service Management (ITSM) and Project Portfolio Management (PPM) application and is used by college and System Office staff to open Service Request, Change, and Incident tickets for primarily System Office IT staff. It is also used by the System Office Project Management Office to manage projects.
Many colleges have started using TeamDynamix as an ITSM, Enterprise Service Management (ESM) tool, and project management tool. If you would like to get more information about TeamDynamix as a solution for your college, please submit a ticket.
We have been using TeamDynamix since 2015.
Key Features and Benefits
- Knowledge Base for information sharing, self-help, and solutions for technicians
- Tickets can be classified as incidents, service requests, major incidents, problems, changes, and releases for better data collection and reporting
- Robust reporting and public dashboards
- Extensive portfolio, program, and project management module
- Asset management and configuration management database modules, including contract and vendor management
- One-stop shop for all services for students and staff
Getting Started
TeamDynamix is available to all staff here. Your MyVCCS username and password are used to log in via single sign-on.
Getting Help
If you need assistance with TeamDynamix such as modifications to tickets or user configurations, you can open a ticket here.
Related Services and Knowledge Articles
Explore VCCS-created content by visiting the TDX Knowledge Base.
You can also explore the TeamDynamix-created knowledge base.
Availability & Communication
TeamDynamix is available 24/7 except for our maintenance hours and scheduled outages for upgrades, etc.
Updates and maintenance outages are communicated through TeamDynamix. You may subscribe to these emails by requesting access to the VCCS ITS Notification list.
Other Instances
TeamDynamix offers a sandbox for technicians and admins, the sandbox instance is refreshed quarterly with production data. Please see this article for more information, may require a log-in.
