11.6 Release Notes
Version 11.6 is scheduled to be released on December 3, 2022. Version 11.6 will be available to on premise customers starting January 3, 2023.
A release preview environment is scheduled to be available from November 15, 2022 until the release.
Contents
Release Preview Environment and Preview Webinars
The release preview environment will be available from November 15 until the release. There will be two preview webinars during the release preview period, and a Q&A webinar the Monday after the release.
- Preview Webinar 1: Wednesday, November 16 @ 2:00 ET - Register Now
- Preview Webinar 2: Monday, November 28 @ 2:00 ET - Register Now
- 11.5 Q&A Webinar: Monday, December 5 @ 2:00 ET - Register Now
These webinars will be recorded and published in the Product Release Videos category.
Changes with Day 1 Impact
General Enhancements
Images and Tables in Formatted Text Communications
Images and Tables are now supported in formatted text communications throughout the system. When an image is included in an inbound email, the image will be displayed in line in the Feed or ticket description. Large images will be displayed as a thumbnail with the ability to view the full size image. When tables are included in an inbound email, some formatting may not be included.
Day 1 Impact - This change will take place automatically. Existing images that were added via inbound email will not be linked to existing ticket descriptions or feed entries.
Group Ownership of Reports
Reports can now be owned by a group, allowing all members of the group to edit the report.
Client Portal Accessibility
The client portal is now more accessible, with changes to meet current accessibility standards. All areas of the client portal are now WCAG 2.1 AA compliant.
As part of this change, the display for Categories in the knowledge base and service catalog has been updated.
Day 1 Impact - The changes to the category display take place automatically.
Shared Mailbox Support for Microsoft 365
TeamDynamix can now connect to a shared mailbox in Microsoft 365. In order to avoid a breaking change for existing implementations, this will only apply to Microsoft OAuth 2.0 email authentication accounts created after the 11.6 release.
Teams Integration Automatic Link Detection
The Teams integration now supports detecting a pasted URL for any supported item and expanding it into the TeamDynamix card.
Organizations that have already installed the Teams integration will need to update the TeamDynamix Teams app as described in this article. Organizations that install the Teams integration for the first time after this maintenance release will automatically see this functionality.
This change was released in a maintenance release of version 11.5.
Workspace Item Removal Rules
Workspace owners can define removal rules, which enable removing multiple items at once from a workspace.
To learn more about workspace item removal rules, click here.
Workspace Ticket Permissions
New ticketing application settings have been added to allow workspace members to interact with tickets and ticket tasks in applications that they do not have access to.
- Always allow workspace members to edit tickets and ticket tasks that have been added to their workspace. This includes creating ticket tasks on tickets within the workspace.
- Always allow workspace members to update tickets and ticket tasks that have been added to their workspace.
For more information about ticketing application settings, see this article.
Project Management Enhancements
Project Task Assignment via Workspaces
TeamDynamix workspaces now allow assigning project tasks via the right click context menu and the timeline view drag and drop interface. Task assignment is limited to users who can normally be assigned to that task (i.e. the user is a member of the project). Task assignment is unavailable on checked out project plans.
Project Task Assignment Notifications
The project management system has been updated to make it easier to notify users about project tasks. The following changes have been made:
- When assigning a single task, users will have the option to notify the assigned resources.
- When checking in a waterfall project plan, users will have the option to notify resources once for the set of assigned tasks.
- At the project plan level, users can select whether to notify users about their assigned tasks when the task is scheduled to start.
Service Management Enhancements
Move Tickets without Application Access
A new ticketing application setting allows users to move tickets into the application without being a member of the application. Administrators can choose a specific form to apply to moved tickets. Users will need to have the new "Move Tickets to Unassigned Applications" global security role permission in order to move tickets in this way.
For more information about ticketing application settings, see this article.
Automatic Off Hold Status
A new ticketing application setting allows administrators to choose a status to apply when tickets are automatically taken off hold. If no value is selected, the system will put tickets back in the status they had when they were put on hold.
For more information about ticketing application settings, see this article.
Operational Hours Sets
Administrators can define multiple sets of Operational Hours, with separate hours for each day and with hours on weekend days. Each SLA can choose which set of Operational Hours should apply.
For more information about operational hours, see this article.
Notify Groups for Ticket Tasks
A new ticketing application setting allows the system to notify group members when a ticket task assigned to the group becomes active. These notifications will be sent at the same times a notification is sent for an individually-assigned ticket tasks. Notifications will be sent to all members of the group who are also members of the ticketing application and have the group set to send notifications.
For more information about ticketing application settings, see this article.
Default Notify All Settings
New ticketing application settings allow the system to notify all users by default when creating a ticket update or commenting on a ticket in the client portal.
For more information about ticketing application settings, see this article.
Customize Submit Text on Client Forms
The submit form text on client portal ticket request forms can be customized as part of the Service or Service Offering definition.
Day 1 Impact - The default submit form text has been changed from "Request" to "Submit"
Create Ticket from Article Feedback
Ticketing users can now create a ticket directly from an article feedback entry. Tickets created this way are tracked within the article feedback report source.
Create Ticket from Asset/CI Lists
When viewing the list of assets or the list of CIs, users can select multiple items and create a ticket that automatically includes all the selected assets/CIs.
Filter Asset/CI Lookup on Forms
When building a form, users can choose a filter to apply to the Asset/CI field. The form will limit the assets/CIs based on the filter selected. These settings can be accessed using the Edit button on the standard Asset/CI field in a form.
Bulk Update Asset Custom Attributes
When updating multiple assets at once, users can set values for custom attributes. This requires the new "Bulk update custom attributes for assets" asset application security role permission.
API Changes
The following changes have been made to the API
- Reports API endpoints support new group ownership properties.
- The Submit Text property has been added to service endpoints.
- The Edit Project Task endpoint supports notifying newly assigned resources.
- The move ticket endpoint supports moving tickets to another application when the user does not have that application. The user must supply the correct Form ID for the new application in the call.
Deprecated Features
Ended Support for End of Life Apple OS Versions
As of version 11.6, TeamDynamix will no longer support outdated MacOS and iOS versions. The following versions and older will no longer be supported:
- macOS 10.14 (Mojave)
- iOS/iPadOS 12
Day 1 Impact - Users using these OS versions will not be able to authenticate using Single Sign On. These users will need to upgrade to macOS Catalina or iOS 13.
On Premise Deployment
For customers on version 11.3 or older, version 11.5 includes changes to the email service and the on premise installation requirements that must be addressed in order to install version 11.6.
Day 1 Impact - The new version of the email service requires changes to how TeamDynamix is installed in on premise environments. For more information, see the following articles:
Database Changes
See this article for documentation related to database changes between version 11.5 and 11.6. This documentation can be used by on premise or private cloud 2 customers who are making queries directly against the TeamDynamix database.
Additional Changes
This section will include any additional changes that are made during the release preview time frame. This section may be updated throughout the release preview period with changes that would normally be included in weekly maintenance releases.
| ID |
Date |
Description |
| 21204812 |
2022-11-19 |
Fixed an issue where labels are not present for the Location Room Required and Is Active? fields on the location lookup page. |
| 21588120 |
2022-11-19 |
Updated the help text for the Published to KB setting on knowledge base articles. |
| 21495085 |
2022-11-19 |
Fixed an issue in the email service where newlines adjacent to a URL led to problems with displaying the message in the ticket description. |
| 21736122 |
2022-11-19 |
Fixed an issue where the article lookup on ticket forms doesn't filter client portals correctly. |
| 21757519 |
2022-11-26 |
Fixed an issue where assigning a ticket via a workspace causes the whole page to refresh unexpectedly. |