Manage your call settings in Microsoft Teams
In Microsoft Teams for work or school, you can customize your call settings to manage delegates, set voicemail messages, and more. To learn more about managing call settings in Teams, see Calls and meetings in Microsoft Teams.
Access your call settings
To access call settings in Teams:
- Hover over the Settings and more ellipsis next to your profile picture at the top of Teams
- Select Settings.
- Go to Calls, Devices, or Appearance and accessibility.
* Note: If you don't see Calls π on the left side of Teams, talk to your IT admin.
Add and remove delegates
Delegates are trusted people who can make and receive calls on your behalf.
* Note: To learn more about delegates, please visit Share a phone line with a delegate in Microsoft Teams.
- To add or remove delegates, or to change their settings and permissions, select Settings and more ellipsis next to your profile picture at the top of Teams and then choose Settings βοΈ > Calls >π.
- Under Manage delegates, select Add a delegate.
- Start typing the name of the contact you'd like to add as a delegate and select their name from the dropdown.
When you add someone as a delegate, you'll see their permissions settings. If you want, you can enable your delegates to make and receive calls on your behalf, as well as let them change your call and delegate settings. To remove them as a delegate, select Delete next to their name.
Change your default mic, speaker, or camera
To select the mic, speaker, and camera you want Teams to use for calls and meetings:
- Select the Settings and more ellipsis next to your profile picture at the top of Teams and then choose Settings βοΈ > Devices.
- Under Audio devices, pick the speaker and mic you want Teams to use by default.
- Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.
- If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any deviceβnot just the ones that ring.
- Make a Test Call: select Settings and more βββββββellipsis next to your profile picture at the top of Teams and then choose Settings βοΈ> Devices.
- Choose Make a test call under Audio devices.
- In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.
Notes:
- The test call feature is only available in English for now. Additional languages are coming soon.
- We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft.
- The test call feature is currently only available in Teams desktop app for Windows and Mac.
Set your call answering rules
To set your call answering rules, select Settings and more βββββββnext to your profile picture at the top of Teams and then choose Settings ββββββββοΈ> Calls π.
Choose how you want Teams to handle your incoming calls in the section for Call handling and forwarding.
* Note: To learn more about forwarding your calls and setting call-answering rules, please visit Call forwarding, call groups, and simultaneous ring in Microsoft Teams.
Adjust your voicemail settings
To change your voicemail settings, select Settings and more next to your profile picture at the top of Teams and then choose Settings βοΈ> Calls π.
You will find all voicemail settings under Manage voicemail.
Voicemail greeting
To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message.
Call answer rules
To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:
- Let the caller record a message.
- Let the caller record a message or be transferred to someone else.
- End the call without playing your greeting.
- Play your greeting and end the call.
- Transfer the call to someone else.
If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?
Default greeting language
Change your default greeting language by selecting the language you want under Greeting language.
Text-to-speech voicemail greeting
To use a text-to-speech voicemail greeting, type one in Your custom greeting under Textto-speech customized greeting.
* Note: If you've recorded a greeting, it'll override the text-to-speech option.
Out of office voicemail greeting
Type your out of office greeting in Your custom out of office greeting under Text-tospeech customized greeting, then choose when you'd like it to play under Out of office greeting.
Choose ringtones
To set your preferred ringtones, select Settings and more next to your profile picture at the top of Teams and then choose Settings βοΈ> Calls π.
Under Call handling and forwarding, navigate to Choose a ringtone to select ringtones for your normal calls and forwarded calls.
Turn on teletypewriter mode (TTY)
Select Settings and more βββββββnext to your profile picture at the top of Teams and then choose Settings βοΈ> Appearance and accessibility.
Select the toggle under Teletypewriter mode to turn it on or off.
Manage blocked numbers
To view and manage the numbers you've blocked, select Settings and more βββββββnext to your profile picture at the top of Teams and then choose Settings βοΈ> Privacy.
Select Edit blocked contacts under Blocked contacts to see any numbers you've blocked and remove them from the list.
To block anonymous calls, select Block calls with no caller ID.
* Note: Anonymous call blocking currently only works for Direct Routing clients. Calling Plan support is coming soon.