Open a Shared Mailbox in Microsoft 365 Outlook

This article provides step-by-step instructions for accessing a shared mailbox in Microsoft 365 Outlook. Methods include opening it via Outlook on the Web, the Outlook Desktop App, and adding it to your Outlook mobile app.

Overview 

This article provides step-by-step instructions for accessing a shared mailbox in Microsoft 365 Outlook. Methods include opening it via Outlook on the Web, the Outlook Desktop App, and adding it to your Outlook mobile app.

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Method 1: Outlook on the Web (OWA) 

Step 1: Log in to Office 365

1. Open your web browser and go to https://www.office.com.

2. Click the Outlook icon to access your email.

   • Alternative direct link: https://outlook.office.com/mail/.

Step 2: Open the Shared Mailbox 

1. In Outlook on the Web, click your profile picture in the upper-right corner.

2. Select Open another mailbox.

3. Enter the shared mailbox email address (e.g., department@vpcc.edu).

4. Click Open.

5. The shared mailbox will open in a new browser tab.

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Method 2: Outlook Desktop App 

Step 1: Open Outlook 

1. Launch the Outlook desktop application on your computer.

2. Ensure you are signed in with your VPCC Microsoft 365 account.

Step 2: Add the Shared Mailbox 

1. Click File → Account Settings → Account Settings.

2. Select your account and click Change → More Settings → Advanced tab.

3. Click Add under Open these additional mailboxes.

4. Enter the shared mailbox name and click OK.

5. Click Apply and OK, then Next → Finish.

6. The shared mailbox will now appear in your Outlook folder pane.

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Method 3: Outlook Mobile App 

Step 1: Open the Outlook Mobile App 

1. Open the Outlook app on your mobile device.

2. Ensure you are signed in with your VPCC account.

Step 2: Add the Shared Mailbox 

1. Tap your profile icon in the upper-left corner.

2. Tap Add Account → Add Shared Mailbox.

3. Enter the shared mailbox email address (e.g., department@vpcc.edu).

4. Tap Add Shared Mailbox to complete the process.

5. The mailbox will now appear in your Outlook app folder list.