The Report an Issue with a Classroom service allows users to report technology, equipment, or environmental issues that impact teaching and learning spaces. This service helps ensure classrooms remain functional, safe, and ready for instructional use by enabling timely review, triage, and resolution of reported issues.
The Help Desk coordinates with instructional technology teams, facilities, and other support units as needed to address classroom‑related concerns.
What this service supports
This service supports reporting issues related to classrooms, including:
- Audio/visual equipment problems (projectors, displays, microphones, speakers)
- Classroom computers or instructional technology not functioning properly
- Network or connectivity issues affecting classroom use
- Issues with control panels or presentation systems
- Power, cabling, or equipment setup problems
- General technology conditions that interfere with instruction
Who this service is for
This service is available to:
- Faculty
- Staff
- Adjunct instructors
- Academic support staff
- Authorized users responsible for classroom spaces
What this service does not include
- Requests for new equipment or technology upgrades
- Changes to classroom design or configuration
- Non‑urgent facilities issues unrelated to instruction
- Personal device troubleshooting
- Scheduling or room reservation requests
Some reported issues may be redirected to Facilities or another service area if appropriate.
When to use this service
Use this service if:
- Classroom technology is not working as expected
- An issue is discovered prior to or during instruction
- A recurring problem affects classroom usability
- You need to report an issue for follow‑up or repair
Including the building name, room number, and a brief description of the issue will help expedite resolution.
Service availability
Classroom issue reports are reviewed during normal Help Desk business hours. Response times may vary based on issue severity, instructional impact, and coordination with other departments.
Note
This service is intended to support reliable classroom environments. Reporting issues promptly helps minimize disruption and supports effective teaching and learning.