The Request Help – Service Not Listed option provides a way for users to request assistance when they are unsure which service applies or when their need is not clearly represented in the service catalog. This service ensures users can still receive support without needing to navigate complex categories or terminology.
The Help Desk reviews each request, works to understand the issue or need, and routes it to the appropriate team or service for resolution.
What this service supports
This service supports requests that:
- Do not clearly fit into an existing service category
- Require guidance to determine the appropriate service
- Involve general questions about IT systems, tools, or access
- Represent new or emerging needs not yet listed in the catalog
Who this service is for
This service is available to:
- Faculty
- Staff
- Student workers
- Contractors and authorized affiliates
What this service does not include
- Guaranteed fulfillment of requests outside institutional scope or policy
- Bypassing required approvals or standard processes
- Immediate resolution of complex issues without further review
- Support for personal or non‑institutional technology
Requests submitted through this service may be redirected to another service or require additional information.
When to use this service
Use this option if:
- You are unsure which service to select
- You cannot find a service that matches your need
- You have a general IT question or concern
- You need help determining next steps
- Your request does not fit standard categories
What happens next
After submission:
- The Help Desk will review the request
- Additional information may be requested if needed
- The request will be routed to the appropriate team or service
- You will be notified of next steps or updates
Service availability
Requests submitted through this service are reviewed during normal Help Desk business hours. Response times may vary depending on the nature and complexity of the request.