Lippincott Respondus Lockdown Exams on Non PVCC Devices

Note: This article pertains to students taking a Lippincott exam on their personal, non PVCC device.

When taking an exam, students first sign in to their Lippincott portal. When they click on the exam, there are a few options that will be presented to them:

If the exam has been assigned to the student and the start time has not happened yet, they will see the option to Test Browser. They can click this button to make sure Respondus Lockdown Browser opens. 

Lockdown Browser test pop up window

If nothing happens, Lockdown Browser is not installed. The student will have the option to install Lockdown Browser from this same pop-up window.

Modal window titled “Retention Exam – Benchmark” explaining how to proceed if Respondus LockDown Browser is installed. Includes a “Continue to Exam” button, instructions with download links for installing LockDown Browser on multiple devices, a “Test Browser” button, and a “Close” button at the bottom.

Students will be able to select the download link that is compatible with their operating system. Once the student has installed Lockdown Browser, they can run the test again.

Once the start time of the exam has occurred, they will see the option to Continue to Exam. Clicking this button should start Respondus Lockdown Browser. 

Modal window titled “Retention Exam – Benchmark” explaining how to proceed if Respondus LockDown Browser is installed. Includes a “Continue to Exam” button, instructions with download links for installing LockDown Browser on multiple devices, a “Test Browser” button, and a “Close” button at the bottom.

Anytime Respondus is opened from the Lippincott portal, this pop-up may appear towards the top of the screen. Click Open to launch the browser. 

permissions window asking to launch lockdown browser

Once Respondus opens, there may be prompts to close any open applications. Click Close Application and Continue until all background apps are closed. 

warning window instructing user to close running applications in order to launch lockdown browser

Respondus may show a message stating it is out of date. This is a known issue with Lippincott tech support. Click the Upgrade Later link to bypass this error. 

Warning message stating lockdown browser is out of date. Arrow pointing to upgrade later option below message

The exam can now be started. 

Window displaying start exam button

 

Best Practices for Successful Lockdown Browser Exam

  • Ensure your computer operating system is up-to-date.
  • Ensure you are using the latest version of Lockdown Browser.
  • Ensure your computer is fully charged or connected to power.
  • For the most stable internet connection, it is recommended to use ethernet.
    • If using campus WiFi, use Eduroam, not Guest. 
    • If using home WiFi, avoid large downloads or streaming while taking the exam to prevent network overload.

Need More Help?

Connect with PVCC Technology Services:

434.961.5400

help@pvcc.edu

Room M832 in the Main Building (Campus Map)

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