How to Use Your Teams Desk Phone

teams teams-voice teams-phones

Quick Start Guides to Teams Desk Phones

For helpful guides and articles to help familiarize yourself with your Teams desk phone, start by selecting your phone below.

Yealink MP52 E2

The following figure displays the hardware features of the MP52 (E2) phones.

No.	Item	Description
1	Power LED Indicator	Indicate phone statuses.
2	Line Keys	/
3	Soft Keys	Access the function above the soft keys on the screen. The soft keys change depending on what you are doing at the time.
4	Navigation Keys	Scroll through information or options displayed on the screen.
5	Mute Key	Toggle the microphone on or off.
6	Headset Key	Toggle the headset on or off.
7	Message Key(MP52) Transfer key (MP52 E2)	Message key: Access your voice messages. Transfer key: Transfer a call.
8	Redial Key	Redial a dialed number.
9	Speakerphone Key	Enable you to place and receive calls using the speakerphone.
10	Volume Key	Adjust the handset volume, headset, speaker, and orringer.
11	Keypad	Enable you to enter numbers, letters, and special characters.
12	Reversible Tab	Secure the handset in the handset cradle when the phone is mounted vertically.
13	Speaker	Provide audio output during hands-free.

Making Calls

Call Contacts

From the Calls screen, select beside the contact or key.
From the VOICEMAIL screen, select the voicemail record that you want to call, and select .
From the PEOPLE screen, select the desired contact, and select key.

Dial a Number

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Press the keypad.
Enter the contact number
Press the key

Place Multiple Calls

You can hold your current call and place a new call when you are on a call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure

During a call, select key to return to the VOICEMAIL screen.
You can place the call directly if the people you want to call are in the voicemail record.
Select to return to the home screen and choose the way to call contacts.
The active call is placed on hold, and the new call is set up.

Place a Call from Call History

You can place calls to contacts from the call history list containing incoming, outgoing, and missed calls.

Procedure

Go to Calls > RECENT screen, select the desired contact.
Press the key.

Redial a Number

You can recall the last contact you called when your phone is idle.

Procedure

Press the REDIAL key

Place a Call from Voicemail

From the Voicemail screen, select the voicemail record that you want to call.
Press the OK key.
Select to place an audio call.

Place an Emergency Call from a Locked Phone

Once the phone is locked, you can dial an emergency number without having to unlock it.

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Press the keypad and select Emergency Call.
Enter an emergency number and select the call icon to place the call.

Perform a Blind Transfer

You can transfer calls to other contacts immediately without consulting with them first.

Procedure

During a call, select > Transfer now.
The call is placed on hold.
Select the desired contact or search for a contact.
Then the call is connected to the contact to which you are transferring.
Select to end the call, or it will end automatically when the other party picks up.

Perform a Consultative Transfer

You can transfer calls to other contacts after consulting with them first.

Procedure

During a call, select > Transfer > Consult first.
Select the desired contact or search for a contact.
After the party answers the call, select > Transfer beside the contact. It prompts you to transfer the call or not.
Select OK to complete the transfer.
After the transferred party answers the call, the call is transferred successfully.

For more information on this phone, please visit:
Yealink Support

Yealink MP56 E2

The following figure displays the hardware features of the MP56 (E2) phones. The table lists each feature numbered in the figure.

No.	Item	Description
1	Power Indicator LED	Indicate phone statuses.
2	Touch Screen	7 inches (800 x 480) capacitive (5 points) touch screen, tap to select items and navigate menus.
3	HEADSET Key	Enable you to place and receive calls through a headset. The LED indicator glows green when the headset is activated.
4	MUTE Key	Mute local audio during calls and conferences. The LED indicator glows red when the mute feature is activated.
5	Teams Key	Initiate a Teams conference call by meeting now.
6	Speakerphone Key	Enable you to place and receive calls using the speakerphone. The LED indicator glows green when the speakerphone is activated.
7	TRANSFER Key	Transfer a call.
8	HOLD Key	Place a call on hold or resume a held call.
9	REDIAL Key	Redial a dialed number.
10	Volume Key	Adjust the volume of the handset, headset, speaker, or ringer.
11	Keypad Keys	Enable you to enter numbers, letters, and special characters.
12	Speaker	Provide audio output during hands-free.
13	Reversible Tab	Secure the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.

Making Calls

Call Contacts

From the Calls screen, tap
Enter the contact account information to search for the desired contact.
Tap beside the contact to place an audio call.

You can tap

to search for a contact.

Dial a Number

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Tap on the Calls screen.
Enter the contact number
Tap beside the contact to place an audio call.

Place Multiple Calls

You can hold your current call and place a new call when you are on a call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure

During a call, tap to return to the Calls screen.
Tap on the Calls screen or tap to search and then dial out the contact.
The active call is placed on hold, and the new call is set up.

Place a Call from Call History

You can place calls to contacts from the call history list containing incoming, outgoing, and missed calls.

Procedure

Go to Calls > RECENT screen, select the desired contact.
Select to place an audio call.

Redial a Number

You can recall the last contact you called when your phone is idle.

Procedure

Press the REDIAL key

Place a Call from Voicemail

From the Voicemail screen, select the voicemail record that you want to call.
Select to place an audio call.

Place an Emergency Call from a Locked Phone

Once the phone is locked, you can dial an emergency number without having to unlock it.

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Tap on the touch screen and select Emergency Call.
Enter an emergency number and select the call icon to place the call.

Perform a Blind Transfer

You can transfer calls to other contacts immediately without consulting with them first.

Procedure

During a call, go to Transfer > Transfer now.
You can also press
The call is placed on hold.
Select the desired contact or search for a contact.
Then the call is connected to the contact to which you are transferring.
Select to end the call, or it will end automatically when the other party picks up.

Perform a Consultative Transfer

You can transfer calls to other contacts after consulting with them first.

Procedure

During a call, go to Transfer > Consult first.
You can also press
Select the desired contact or search for a contact.
After the party answers the call, tap beside the contact.. It prompts you to transfer the call or not.
Select OK to complete the transfer.
After the transferred party answers the call, the call is transferred successfully.

For more information on this phone, please visit:
Yealink Support

Yealink MP56 E2 with Sidecar

Please see previous section to learn how to use the phone. This section will focus on the sidecar functionality.

Configuring the Contacts

By default, the EXP50 Sidecar will pull contacts that are added to your Teams “Speed Dials” contact group. Any additional contacts you add to Speed Dials will also push to the EXP50 Sidecar.

Adding to Speed Dials on Teams desktop Client:

Open the Teams desktop application

Under Calls > Contacts/History, click the 3 dots on the desired contact.

Select “Add to Speed Dial”

You can also add contacts from your O365 tenant’s directory by going to the Teams Desktop Client > Calls > Click the “Add Contact” symbol next to “Speed Dials”

If you wish to add other Contact Groups from your Teams Contacts to the sidecar, on the Teams deskphone / host phone you will need to navigate to People > Select the contact group dropdown > Select the group you wish to add to the sidecar > Select the vertical ellipsis (⋮) to the right of the Contact Group name, then choose “Pin to Sidecar”.

This will push the contacts in that group to the attached EXP50 sidecar.

To remove a group of contacts from the sidecar, follow the same steps but then select “Unpin Group from Sidecar”.

NOTE: any contacts added to the EXP50 sidecar, whether by Speed Dials group or pinned Contact Groups, will appear on the Sidecar in the order you assigned them, not in alphabetical order or by group. Some changes to the sidecars may not appear until you have rebooted the host phone.

Yealink MP50

Item	Description
Power LED Indicator	Indicates phone status.
Touch Screen	Allows you to select items and navigate menus on the touch-sensitive screen.
HEADSET Key	Toggles and indicates the headset mode. The key LED glows green when headset mode is activated.
MUTE Key	Toggles and indicates mute feature. The key LED glows red when the call is muted.
Speakerphone Key	Toggles and indicates the hands-free (speakerphone) mode. The key LED glows green when the hands-free (speakerphone) mode is activated.
Keypad	Provides the digits and special characters in context-sensitive applications.
Speaker	Provides hands-free (speakerphone) audio output.
Teams Key	• Hold for 2 seconds to activate Cortana integrated in Teams (this requires Microsoft's support). • Press once to invoke the Teams client in the idle state.
Volume Key	Adjusts the volume of the handset, headset, and speaker.
USB 3.0 Port	Allows you to connect a USB headset/USB flash drive/Bluetooth dongle BT50 and so on.

Basic Calls

Function	Action
Place a new call	- Tap the connected device CARD or . - Enter the desired number. - Select the desired outgoing dialing device. - Tap Call.
Answer call	Tap .
End call	Tap .
Reject call	Tap .
Hold call	Tap .
Resume call	Tap Resume.
Mute/un-mute microphone	Tap / on the screen or press the MUTE key.
Place a new call during a call	Tap .

Multiple Calls

The phone can accept and handle multiple calls at the same time.

Function	Action
End the current call and answer the incoming call	Tap and then tap .
Put the current call on hold and answer the incoming call	Tap on the phone.
Switch between held call and active call	Tap on the phone.
Reject incoming call while on a current call	Tap on the phone.

Merge Two Calls

You can merge two calls into one conference call.

Before you begin: There are two calls on the phone, and one of them is on the connected USB device.

Tap > Merge Calls.
To split the conference, tap > Split Conf.

Adjust Playback Volume

Do one of the following to adjust MP50 volume:

Press the Volume key.
Tap or the user account avatar.

Go to Settings > Basic Settings > Speaker Volume.

Tap the desired value.

General Settings

- In the Phone

Go to Settings > Basic Settings > General.

- In the Yealink USB Connect

Open the Yealink USB Connect software and select the desired device CARD.
Go to Device settings > Basic Settings > General.

Functions	Description
Language	Select the screen text language from a list of 15 languages.
Time&Date	Set the time and date manually. • Time Format: 12 Hour/24 Hour can be selected on the device. Default: 24 Hour. • Date Format: Day, Month/Month, Day can be selected on the device. Default: Month, Day. • Manual Time: Enable this function to set the date and time manually.
Busylight	Set the busylight status or turn off the busylight. • Sync (the status depends on the softphone Presence status) • Available (LED glows green when the device is not in a call or not ringing) • DND (LED glows red when the device is not in a call or not ringing) • Off (LED is off) NOTE It appears only when you connect the Busylight BLT60 to the phone.

Functions

Description

Language

Select the screen text language from a list of 15 languages.

Time&Date

Set the time and date manually.
• Time Format: 12 Hour/24 Hour can be selected on the device.
Default: 24 Hour.
• Date Format: Day, Month/Month, Day can be selected on the device.
Default: Month, Day.
• Manual Time: Enable this function to set the date and time manually.

Busylight

Set the busylight status or turn off the busylight.
• Sync (the status depends on the softphone Presence status)
• Available (LED glows green when the device is not in a call or not ringing)
• DND (LED glows red when the device is not in a call or not ringing)
• Off (LED is off)

NOTE

It appears only when you connect the Busylight BLT60 to the phone.

Display Settings

- In the Phone

Go to Settings > Basic Settings > Display.

- In the Yealink USB Connect

Open the Yealink USB Connect software and select the desired device CARD.
Go to Device settings > Basic Settings > Display.

Functions	Description
Backlight/Backlight Active Level	Set the backlight active level and backlight time.
Screensaver	Change the waiting time for the screen saver.
Teams User Name	Configure whether the Teams user name displays on the home screen when the device disconnects with PC. • Personal Mode (default): Display the Teams user name when the device disconnects with PC. • Hot Desking Mode: Do not display the Teams user name when the device disconnects with PC.
Dark Theme	Turn on/off dark theme. The dark theme changes the default bright background color to a darker color, which is easier on the eyes in low-light environments or if you prefer less bright screens.
Screensaver Wait Time	Change the waiting time for the screen saver.
Screensaver Background	Set whether to display the built-in or the custom screensaver.

Sound Settings

- In the Phone

Go to Settings > Basic Settings > Sound.

- In the Yealink USB Connect

Open the Yealink USB Connect software and select the desired device CARD.
Go to Device settings > Basic Settings > Sound.

Functions	Description
Ring Tones	Enable/disable the phone to play a built-in tone while receiving an incoming call.
Dial Tone	Enable/disable the paired headset to play a dial tone when entering the dialing screen.
Keypad Tone	Enable/disable the paired headset to produce a sound when pressing the keypad keys.
Speaker Volume	Adjust the playback volume.

For More Information on this phone, please visit:
Yealink Support

Need More Help?

Connect with PVCC Technology Services:

434.961.5400
help@pvcc.edu
Room M832 in the Main Building. (Campus Map )

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How to Use Your Teams Desk Phone

Quick Start Guides to Teams Desk Phones

For helpful guides and articles to help familiarize yourself with your Teams desk phone, start by selecting your phone below.

Making Calls

Place Multiple Calls

Place a Call from Call History

Redial a Number

Place a Call from Voicemail

Place an Emergency Call from a Locked Phone

Perform a Blind Transfer

Perform a Consultative Transfer

For more information on this phone, please visit:
Yealink Support

Making Calls

Place Multiple Calls

Place a Call from Call History

Redial a Number

Place a Call from Voicemail

Place an Emergency Call from a Locked Phone

Perform a Blind Transfer

Perform a Consultative Transfer

For more information on this phone, please visit:
Yealink Support

Basic Calls

Multiple Calls

Merge Two Calls

Adjust Playback Volume

General Settings

Display Settings

Sound Settings

For More Information on this phone, please visit:
Yealink Support

Need More Help?

Deleting...

Updating...

How to Use Your Teams Desk Phone

Quick Start Guides to Teams Desk Phones

For helpful guides and articles to help familiarize yourself with your Teams desk phone, start by selecting your phone below.

Making Calls

Place Multiple Calls

Place a Call from Call History

Redial a Number

Place a Call from Voicemail

Place an Emergency Call from a Locked Phone

Perform a Blind Transfer

Perform a Consultative Transfer

For more information on this phone, please visit: Yealink Support

Making Calls

Place Multiple Calls

Place a Call from Call History

Redial a Number

Place a Call from Voicemail

Place an Emergency Call from a Locked Phone

Perform a Blind Transfer

Perform a Consultative Transfer

For more information on this phone, please visit: Yealink Support

Basic Calls

Multiple Calls

Merge Two Calls

Adjust Playback Volume

General Settings

Display Settings

Sound Settings

For More Information on this phone, please visit: Yealink Support

Need More Help?

Deleting...

For more information on this phone, please visit:
Yealink Support

For more information on this phone, please visit:
Yealink Support

For More Information on this phone, please visit:
Yealink Support