The following figure displays the hardware features of the CP 965 Conference phones.

| NO. |
Item |
Description |
| 1 |
MUTE Key |
• Toggle mute feature.
• Indicate phone and call statuses. |
| 2 |
Touch Screen |
Show information about calls, soft keys, time, date, and other relevant data. |
| 3 |
Volume(+) Touch |
Increase the speaker, ringer, or media volume. |
| 4 |
Volume(-) Touch Key |
Decrease the speaker, ringer, or media volume. |
| 5 |
Home Touch Key |
Return to the idle screen. |
| 6 |
USB Type-A Port |
• Allow you to connect a USB flash drive (optional) to your phone so you can record calls/conferences and play back recorded files.
• Allow you to connect expansion PSTN box(es) (optional) to experience calls in PSTN. Up to two cascaded expansion PSTN boxes can be connected, so you can experience the local five-way conference conveniently in excellent speech quality with PSTN. |
| 7 |
Security Slot |
Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after being locked. |
| 8 |
USB Type-C Port |
Allows you to connect a PC and turn CP965 into an external speaker and microphone for your PC. |
Place Calls From Dialer
The Dialer enables you to enter a number to place a call and displays a list of previously placed calls or contacts in your directory.
You can also select the desired contact from the search list, the placed call list or the Directory.
Procedure
- Select
.
- Enter a number or select a contact.
- Select

Place Multiple Calls
When you are on a call, you can hold your current call and place a new call.
Procedure
- Do one of the following:
- Select
> New Call. The active call is placed on hold.
- Select Hold to place the original call on hold.
- Select
> New Call.
- Enter the desired number or select a contact.
- Select
.
Place Call From Directory
You can place a call to a contact directly from your directory.
Procedure
-
Tap
.
-
You can select the desired contact group if the contact was added to a specified contact group.
-
Tap the desired contact or tap
.
-
If the selected contact has multiple numbers, tap the desired number to dial out.
Place Conference Calls
The phone supports creating local conferences and network conferences. During the conference, follow these tips:
- Use the handset or a headset in an open environment.
- Mute your microphone when not speaking, especially in noisy environments.
- Avoid tapping or rustling papers near the microphone.
- Speak in your normal voice without shouting.
You can initiate five-way (including yourself) conference calls with your contacts on the phone.
Set Up Local Conference Call
Procedure
-
Place a call to the first party.
-
Select Conference (Conf) to place a new call.
The active call is placed on hold.
-
Dial the second party’s number.
You can also select the desired contact from the search list or select a contact from the placed call list or Directory before you enter the number.
-
When the second party answers the call, select Conference (Conf) to add the second party to the conference.
-
Repeat the above steps to add more parties to the conference.
Initiate Conference by Dialing Multiple Numbers
Procedure
-
Select
.
-
Select Call multiple members? Click here >>.
-
Enter the number of the first party, then select Add Members or a contact.
The avatar of the first party appears on the top of the phone screen. You can tap the avatar to cancel the addition.
-
Repeat step 3 until you add all intended parties.
-
Select
to call all intended parties at the same time.
The conference is set up after the intended parties answer the call.

Note: The value under the icon
indicates the number of parties you have added and the maximum number of the parties you can add. For example,
indicates you can add up to 4 parties and you have added 1 party.
Initiate Conference by Inviting Participants
You can invite one or multiple members at a time to join the conference.
Procedure
-
Place a call to the first party.
-
After the first party answers the call, select Invite.
-
Do one of the following:
-
Enter the number of the second party, and select Invite.
Repeat the step above until you add all intended parties.
-
Select
, select the desired contact to dial out.
-
Select
, select the desired history record to dial out.
-
Select Call multiple members? Click here >>.
Enter the number or select the contact, and then select Add Members to add multiple members.
Tap
to call all intended parties at the same time.

Merge Two Calls into Conference
You can invite a held call into a conference call with the active call.
Procedure
Tap
> Merge.
The calls are merged into a conference call.

Manage Conference Participants
During the conference, you can manage the participants to make the conference more flexible. You can manage conference participants in the following ways:
- Mute a participant.
- Hold a participant
- Remove a participant from the conference
- Split the participant from the conference
- View the participant information
Procedure
Tap the avatar of desired participant, you can do the following:
- Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.
- Select Remove to remove the participant from the conference.
- Select Split to split the participant from the conference.
- Select Hold or Far Hold to hold the participant.
- Select Cancel to return to the conference screen.
Need More Help?
Connect with PVCC Technology Services:
434.961.5400
help@pvcc.edu
Room M832 in the Main Building (Campus Map)