How to Use Your Teams Desk Phone

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Quick Start Guides to Teams Desk Phones

For helpful guides and articles to help familiarize yourself with your Teams desk phone, start by selecting your phone below.

Yealink MP52 E2

The following figure displays the hardware features of the MP52 (E2) phones.

No.	Item	Description
1	Power LED Indicator	Indicate phone statuses.
2	Line Keys	/
3	Soft Keys	Access the function above the soft keys on the screen. The soft keys change depending on what you are doing at the time.
4	Navigation Keys	Scroll through information or options displayed on the screen.
5	Mute Key	Toggle the microphone on or off.
6	Headset Key	Toggle the headset on or off.
7	Message Key(MP52) Transfer key (MP52 E2)	Message key: Access your voice messages. Transfer key: Transfer a call.
8	Redial Key	Redial a dialed number.
9	Speakerphone Key	Enable you to place and receive calls using the speakerphone.
10	Volume Key	Adjust the handset volume, headset, speaker, and orringer.
11	Keypad	Enable you to enter numbers, letters, and special characters.
12	Reversible Tab	Secure the handset in the handset cradle when the phone is mounted vertically.
13	Speaker	Provide audio output during hands-free.

Making Calls

Call Contacts

From the Calls screen, select beside the contact or key.
From the VOICEMAIL screen, select the voicemail record that you want to call, and select .
From the PEOPLE screen, select the desired contact, and select key.

Dial a Number

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Press the keypad.
Enter the contact number
Press the key

Place Multiple Calls

You can hold your current call and place a new call when you are on a call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure

During a call, select key to return to the VOICEMAIL screen.
You can place the call directly if the people you want to call are in the voicemail record.
Select to return to the home screen and choose the way to call contacts.
The active call is placed on hold, and the new call is set up.

Place a Call from Call History

You can place calls to contacts from the call history list containing incoming, outgoing, and missed calls.

Procedure

Go to Calls > RECENT screen, select the desired contact.
Press the key.

Redial a Number

You can recall the last contact you called when your phone is idle.

Procedure

Press the REDIAL key

Place a Call from Voicemail

From the Voicemail screen, select the voicemail record that you want to call.
Press the OK key.
Select to place an audio call.

Place an Emergency Call from a Locked Phone

Once the phone is locked, you can dial an emergency number without having to unlock it.

Pick up the handset.
Press the Speakerphone key.
Press the HEADSET key.
Press the keypad and select Emergency Call.
Enter an emergency number and select the call icon to place the call.

Perform a Blind Transfer

You can transfer calls to other contacts immediately without consulting with them first.

Procedure

During a call, select > Transfer now.
The call is placed on hold.
Select the desired contact or search for a contact.
Then the call is connected to the contact to which you are transferring.
Select to end the call, or it will end automatically when the other party picks up.

Perform a Consultative Transfer

You can transfer calls to other contacts after consulting with them first.

Procedure

During a call, select > Transfer > Consult first.
Select the desired contact or search for a contact.
After the party answers the call, select > Transfer beside the contact. It prompts you to transfer the call or not.
Select OK to complete the transfer.
After the transferred party answers the call, the call is transferred successfully.

For more information on this phone, please visit:
Yealink Support

Yealink MP56 E2

The following figure displays the hardware features of the MP56 (E2) phones. The table lists each feature numbered in the figure.

No.	Item	Description
1	Power Indicator LED	Indicate phone statuses.
2	Touch Screen	7 inches (800 x 480) capacitive (5 points) touch screen, tap to select items and navigate menus.
3	HEADSET Key	Enable you to place and receive calls through a headset. The LED indicator glows green when the headset is activated.
4	MUTE Key	Mute local audio during calls and conferences. The LED indicator glows red when the mute feature is activated.
5	Teams Key	Initiate a Teams conference call by meeting now.
6	Speakerphone Key	Enable you to place and receive calls using the speakerphone. The LED indicator glows green when the speakerphone is activated.
7	TRANSFER Key	Transfer a call.
8	HOLD Key	Place a call on hold or resume a held call.
9	REDIAL Key	Redial a dialed number.
10	Volume Key	Adjust the volume of the handset, headset, speaker, or ringer.
11	Keypad Keys	Enable you to enter numbers, letters, and special characters.
12	Speaker	Provide audio output during hands-free.
13	Reversible Tab	Secure the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.