Make and Manage Calls with Teams

Learn all about the Teams Phones calling interface and how to make, receive, and manage calls.

Answering a call

You will receive a desktop notification in the corner of your screen when a call is received.

Answer an external call.
- Calls received from an outside source will give you two options. Accept call (blue) and decline call (red)

Answer an internal call. Internal calls will display the name of the person calling you. Because they are using Teams, you can video chat or have a traditional audio only call.
- You can decline a call (red)
- Accept with audio (audio only -green phone)
- Accept with video (video chat -green camera)

Adding someone to a call

(Can only be done if all participants are PVCC employees using Teams)

To add a new participant to an active call, select the people icon in your call control window.

Then type their name or phone number in the search box and hit enter. This will add them to the call.

Starting a call using the dial-pad

The dial pad is used to place a call.

Navigate to the Call App

Using the Dial Pad, type the number that you wish to call. If the person you're calling works for PVCC, you can also type their name.

To start the call, click the Call as myself:

Starting a call using the contact

The contacts section is shared with Outlook. You can add a contact in the Teams client or Outlook

Navigate tot he Calls App.

Click View Contacts

Scroll down and located the contact and click the phone icon to make a Teams Call.

Starting a call using history

History shows all calls that were made.

To call a person from History, navigate to he calls app.

Hover over the call history you'd like to call back and click call.

Checking your voicemail

Voicemails cannot be retrieved directly from Teams at this time.
To review your voicemail, check your PVCC email address. Voicemails are delivered to your inbox with an attached .mp3 of the recording and transcription of the the message.
If you work for a department where multiple people answer the same line, voicemails will be delivered to the department's email.

Transfer a call

Microsoft Teams provides the ability to transfer a call to another user. There are two types of transfers: Transfer (aka Blind Transfer) and Consultative Transfer.

Transfer (Blind Transfer)

To transfer a call, select Transfer in your call window.

Click Transfer in the drop down menu.

Type the name or number of the person you wish to transfer the call to and select them. To finish, select Transfer. Or click the drop-down arrow in Transfer button to see more options. You can transfer the call to the selected person's work voicemail or work phone number.