Digital Accessibility Support

The Digital Accessibility Support form is for service requests and incidents that pertain to digital accessibility in VWCC systems, software, websites, media, and digital files with respect to the Americans with Disabilities Act (ADA) and compliance with its standards.
For help with something else, please return to the VWCC IT Service Catalog and choose the appropriate service by navigating the catalog or using the search bar. Submitting a form under the wrong service may cause delays in ticket resolution.

May we call you by phone?

Communicating by phone may help us resolve your ticket faster, and we could also let you know when your ticket is resolved.

No Yes

Phone Number

Enter the best phone number for us to contact you.

Campus

Enter the campus if applicable.

Building / Facility

Enter the building or facility if applicable.

Room / Area

Enter the room or area if applicable.

Type of Request

Select the nature of your ticket to ensure it is directed to the appropriate team for prompt assistance.
An incident is typically an unexpected issue when something breaks, is not working as expected, or presents a risk.
A service request is generally a formal request to provide something new, to update or improve, or to fulfill a want.

Incident

Service Request

Service Options

Select the option that best describes your situation.

Other

Please specify an unlisted option that best fits your situation.

URL / Website Address

Enter a relevant URL if applicable.

Device Type

Select the device types that apply.

Cellular / Mobile Device

Desktop Computer

Laptop Computer

Virtual Device

Operating System

Select the operating systems that apply.

Android

iOS

Linux

MacOS

Windows 10

Windows 11

Web Browser

Select the web browsers that apply.

Chrome

Edge

Explorer

Firefox

Opera

Safari

Brief Description

Enter a short description to explain the nature of the incident or service request.

Detailed Description

Provide a detailed description of the incident or service request. The more information we have, the better we will be able to assist you.

Relevant Attachments

Please upload any relevant documents, screenshots, or other material which may aid us in assisting you.

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Urgency

Select the level of importance for incident resolution or request fulfillment as it relates to job, education, people, campus, equipment, systems, and/or security.
1. Low: learning or working is or will be inconvenient
2. Medium: learning or working is or will be interrupted
3. High: crucial learning or working is or will be prevented
4. Critical: MOST learning or working is or will be impossible

Impact

Select the impact in terms of the number of individuals who are or would be affected.

Your name

Your email address

Verification Code

Digital Accessibility Support

Other Fields