How Do I Clean My Promethean Products?

We recommend the use of 70-90% Isopropyl Alcohol (IPA) or 70-90% Ethanol in line with the World Health Organisation (WHO) guidelines for effective surface disinfectant against COVID-19

Please follow the steps below to safely and properly sanitize your Promethean products:

• Disconnect the product from its power source.

• Lightly apply 70-90% Ethanol or 70-90% IPA to a 100% cotton microfibre cloth (recommended to spray onto the microfibre cloth). Do not apply liquids directly to the ActivPanel or any Promethean device.

• For ActivPanels:

  • In a single direction, wipe down the cover glass of the ActivPanel making sure to avoid the narrow sides of the touch bezel. Do not apply excessive pressure to the glass.

  • For the other surfaces use only the lightly dampened cotton microfibre cloth to avoid malfunction and possible permanent damage to electronic parts, lightly clean the surface of the product, avoiding any connection points or ventilation holes.

  • After the application, dry the cover glass with a clean and dry microfibre cloth.

• For all other products:

  • Using only lightly dampened fabric to avoid malfunction and possible permanent damage to electronic parts, lightly clean the surface of the product, avoiding any connection points or ventilation holes.

  • After the application, dry the product with a clean and dry microfibre cloth.

Please follow all safety and handling instructions listed with the cleaning solution and keep out of reach of children.

For schools conducting an overall deep clean of their facilities, here are steps to appropriately protect your Promethean ActivPanels and projectors in advance of chemicals being sprayed or fogging devices being employed:

• Disconnect the product from its power source.

• Cover the product to prevent damage to internal electronic components.

• Remember to remove any covering before use.

• Please ensure that those with access to the ActivPanel or projector are aware of the cleaning procedure.

If your Promethean product still has stubborn marks, please contact Promethean Technical Customer Support for further advice.

Good personal hygiene practices of washing hands should be employed before and after use of Promethean products.