Teams Phone: Call Forwarding

Forward your work number to another Teams Phone user, Call Queue, Auto Attendant, or external line.

Purpose

This article describes how to forward a call sent to a Teams Phone personal work number. 

Assumptions

You are a BRCC Faculty or Staff member with an assigned Teams Phone number

Steps

Click the pictures to view a larger version.

1. Click the three dots in the top of the Teams App and choose Settings. Select the Calls section on the left. 
   
2. Toggle the "Forward all calls" switch to the right so the dot is on the right side and the oval is blue. In the drop down "Choose how all your calls will be forwarded, select "Forward to a new number or contact.
   
3. To forward internally to BRCC, type the receiving person's name or AA/CQ name. To forward externally, type the full phone number with area code.