Email: Viewing a Shared Mailbox in Outlook on the Web

Purpose

This article provides basic information about and links to a Microsoft support article with instructions for viewing Shared Mailbox messages in a web browser.

Intended Audience

BRCC employees with an @brcc.edu account who have access to a shared mailbox. 

Details

Microsofts instructions can be found Here: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#PickTab=Outlook_on_the_web. Below is a brief summary of the article. 

Add the shared mailbox so it displays under your primary mailbox

  1. Sign in to https://outlook.office.com
  2. Right click Folders in the left pane and choose Add shared folder or mailbox.
    Screenshot showing selection to Add shared folder or mailbox
  3. Type the name of the shared mailbox you want to add.
  4. You may need to click the arrow next to the name of the mailbox to view its inbox and other folders.

 

Open the shared mailbox in a separate browser window

This option shows only the shared mailbox as if you were viewing it as your own. No other mailboxes will display on the left pane. 

  1. Sign in to https://outlook.office.com
  2. In the top right of the outlook window, click on the circle icon that has your initials or profile picture.
  3. Click Open another mailbox.
  4. Type the name of the shared mailbox you want to open, and then click Open. The mailbox will open in a new tab or window. 
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