Closing a Ticket in TeamDynamix

To close a ticket in TeamDynamix:

1. On the main dashboard, click Services > Ticket Requests.
    
2. Click the Search button.  A list of all your currently open tickets should be visible.
    
3. To close a specific ticket, click the ticket title that is next to the ticket number.
    
4. After the ticket is opened, click the Update button.
    
5. In the New Status drop-down menu, click Closed.  It is recommended that you enter a comment as to why you are closing the ticket so that the assigned technician is aware.
    
6. Click Save to close the ticket.

Tip: To view the video to see how a ticket is actually updated in TeamDynamix, please click here: https://vimeo.com/825887187?share=copy.

Note: Once your ticket is closed, TeamDynamix will notify you about it via email one final time unless it is reopened.