Forwarding Calls Through the Cisco Unified Communications Self-Care Portal

Key Points:
 

• The Cisco Unified Communications Self-Care Portal is an application that can allow a user to forward calls to another line.
   
• Users can also use the Cisco Unified Communications Self-Care Portal to manage their telephone settings such as speed dial numbers, ring settigns, voicemail notifications, call history, call forwarding, and phone contacts.

Instructions:
 

1. Open any Internet browser and navigate to https://cucm.vccs.edu/.
    
2. On the Cisco Unified Communications Self-Care Portal login screen, enter your MyReynolds username and password, then click Sign In.
   
   

3. To forward calls from your line, click Call Forwarding on the left sidebar.
   
   
   
    
4. Check the Forward all calls to: box and select the drop-down menu to Voicemail or Add a new number.
   
   
   
   Note: If you select the Add a new number option, enter 9 + 1 + 10-digit number including area code if you want to forward calls to an external number (Example: enter 918042599999 to forward calls to telephone number 804-259-9999). 
   
   Enter 65 + four-digit Reynolds extension if you want to forward calls to an internal number (Example: enter 650000 to forward calls to 804-523-0000).
    
5. Click Save to keep your changes.