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Key Points:
- Just about every office and classroom at Reynolds has a Cisco phone.
- These phones offer numerous features such as the ability to make and receive calls, access voice messages, set up three-way calling, etc.
- These phones are operate by connecting to the campus network and getting an IP (Internet Protocol) address.
Instructions:
Some of the most common actions that can be done on our Cisco phones are listed below in more detail.
| Accessing your voicemail system on-campus |
- Press the Messages key on your phone (the icon looks like an envelope).
- You will then be prompted to enter your four or five-digit PIN and then press the # key. For users, setting up their voicemail for the first time, enter either your six-digit extension starting with 65 or enter 1024, and then press the # key.
Note: If you do not remember your PIN, contact the Help Desk to get it reset.
- Select the appropriate option as provided in the voicemail system.
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| Accessing your voicemail system off-campus |
- Dial 804-523-5999.
- Press the * key.
- Enter 65 plus your four-digit phone extension and then press the # key (Example: 655555).
- Enter your PIN and then press the # key again.
- Follow the prompts within the Unity Messaging System to access your voicemail.
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| Forwarding calls to another phone number |
- Press the CFwdAll (call forward) soft key.
- Wait for two audible beeps.
- Dial the phone number that you want your calls forwarded to.
Note: When you enter the phone number, the normal dialing rules will apply.
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| Placing a phone call to another Reynolds extension |
Dial the six-digit extension starting with 65.
Tip: You can look up a person's extension easily by accessing the online Faculty/Staff directory. |
| Placing a local phone call within the 804 area code |
Dial 9 + 1 + 804 + seven-digit phone number. |
| Placing an in-state or out-of-state phone call (beyond our local 804 area code) |
Dial 9 + 1 + 10-digit phone number (including area code).
Warning: Personal long-distance calls should be restricted to college business only. See TeamDynamix Knowledge Base article 145783 for more information about the policy. |
| Setting up a three-way call |
- Dial the number of the second party to establish a conversation. If you are already on a call, skip to Step 2.
- After the call connects, press the More and Confirm (conference) soft keys.
Note: A soft key is one of the four black buttons on your phone just below the screen where you can do advanced calling options such as Call Forwarding, Redial, etc.
- Dial the number of the third party you want to add to the conversation -- you should now be connected to both calls.
- Select the number of the third party you just called and then press the Confirm soft key one more time to merge the calls into a three-way call.
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Detailed user guides for specific Cisco phone models can be found through the links below.
- Cisco IP Phone models 7905, 7906, 7911, 7912, 7940, 7941, 7960, and 7961: Cisco Unified IP Phones 7905G_7912G, 7906G_7911G, 7940G_7960G, and 7941G_7961G for Cisco Unified Communications Manager Express 4.3.pdf
- Cisco IP Phone models: 7942 and 7962: Cisco_7942G_7962G.pdf
- Cisco IP Phone models: 7945 and 7965: Cisco_7945G_7965G.pdf