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Student Technology Assistance
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Student support for MFA, College Apps, Connecting to Wi-fi, and more.
Student Technology Assistance
Please click here to read our
Student Computer Service Agreement
Do you agree to the terms and conditions listed in the Student Computer Service Agreement shown above? You must agree to the terms in the agreemet to receive support.
Do you agree to the terms and conditions listed in the Student Computer Service Agreement shown above? You must agree to the terms in the agreemet to receive support.
Yes
Student ID Number or VCCS Username
Your student ID number can be found in Profile Settings under the drop-down box with your name on it in the top right corner of the MyLaurelRidge portal.
VCCS Username example: abc123
Name
Contact Email
What's a good phone number to reach you for questions/updates?
When is a good time to contact you?
Campus
Choose the campus that you are closest to.
Fauquier
Luray
Middletown
Not sure
Problem
Canvas
Multi-factor Authentication (MFA)
Password Reset
Student E-Mail
Browser Updates/Clearing Browser Cache (Chrome, Firefox, Safari, and Edge)
Operating System Updates (Windows or MacOS)
Troubleshooting Wi-Fi Connection
Virtual Computing Lab (VCL)
Microsoft Office365
Respondus Lockdown Browser
Zoom
Course Materials (Pearson, McGraw Hill, Cengage, Norton InQuizitive)
What is the Canvas Course ID?
You can find the Course ID in the top-left corner of your Canvas course. It typically follows this format: LF298.ABC.123.100V.FA25
What is the Canvas course URL to the course item in question?
What is the specific location in your Canvas Course to the item in question?
For example: Modules > Week 3 > Homework 3
What web browser are you using?
Google Chrome
Firefox
Microsoft Edge
Safari
Mobile browser on a smartphone or tablet.
Other
What operating system are you using?
Windows
macOS
iOS
Android
I'm not sure.
MFA Method
Microsoft Authenticator
Google Authenticator
RapidIdentity
SMS (Text)
E-Mail
Not Sure
Please select the browsers you need help with.
Please select the browsers you need help with.
Firefox
Google Chrome
Microsoft Edge
Safari
What version of Respondus LockDown Browser do you have installed?
To find the version number, click the "i" button in the top toolbar of the Respondus Lockdown Browser window.
What is the title of the exam you're trying to access?
What version of Zoom do you currently have installed?
To find the version number, click your profile picture, hover over Help, and select "About Zoom".
Short Description
A short description to explain the nature of a ticket.
Please describe the issue you are having.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Please upload a screenshot if necessary. (Optional)
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code