MFA Reset Instructions (TOTP)

Summary

If the user has access to the account but is unable too log in via TOTP they can follow these steps to reset their authenticator.

Body

  1. Log in to https://my.vccs.edu/
     
  2. Click your name in the top right of the Applications page
     Image showing dropdown menu after clicking name in top right
     
  3. Make sure there are no devices already enrolled to the account by clicking Delete Push Mobile Device
    Imagine sshowing where to remove enrolled devices circled in redImage showing list of enrolled devices
     
  4. Click Reset TOTP

    Image showing "Reset TOTP" button circled in nred
     
  5. Click Yes

    Image showing confirmation screen
  6. Log out
    ​​​​​​​
    Image showing login page
     
  7. Enter Username and Password then follow the steps on the screen with your authenticator app of choice
     Image showing MFA setup

Details

Details

Article ID: 154791
Created
Wed 1/15/25 2:21 PM
Modified
Tue 2/3/26 1:02 PM